Samir Dos Santos

Experience

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  Energy Supply Services

  Sept 2006 - Jan 2008

  Telesales Executive

  Business Development - Cold calling companies in order to acquire new business for the companyEnergy Broker - Researching price comparisons to seek out the best deals amongst electricity and gassuppliers across the U.K. for my clientsInforming potential new clients of better deals available to them and facilitating the transfer between suppliersCustomer Support - Resolving all queries in an efficient and timely mannerWorking To TargetsWeekly Sales Reports

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  Opus Energy Ltd Manchester, U.K.

  Aug 2008 - Mar 2009

  Channel Sales Executive

  Business Development - Cold calling new companies in The U.K.Devising marketing strategiesManaging new accounts and liaising with business clients on a regular basisCustomer Support - Assisting our clients with queriesCustomer Advisory - Promoting new tariffs and/or new products available to already existent accountsAchieving TargetsWeekly Sales Reports

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  Hewlett-Packard

  Nov 2009 - Mar 2013

  Escalation Coordinator - Operations

  Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers.When required, handle customer requests in written form, such as email, letters, faxes, chat and forums.Identify, diagnose, and resolve customer issues related to the configuration and/or use of Products.Maintain in-depth, current working and conceptual knowledge of the product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment.Strive to successfully make every customer by delighting customers, above and beyond the call of duty.Deliver training to new coming agents to the desk and follow up on their progress.During my time at this Desk I have implemented various procedure modifications which have substantially eased the work/support flow.Build up the newly formed “Portuguese Desk” from the ground up, in matters of database creation to becoming a communication liaison between the colleague teams in Costa Rica and Portugal, updating regularly the information regarding the different procedures that the role encloses. Show less

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  Microsoft

  Apr 2013 - Feb 2016

  Licensing Sales & Business Development Specialist – WECA (49 Countries)

  Licensing Specialist for West, East and Central Africa.Responsible for the licensing compliance of 49 countries across the Continent by coordinating all allocated resources.Conduct EA Value Briefings with customers over the phoneMake sure of the correct server/CAL count per customerAble to generate comparative analysis on different VL programs ( perpetual , Subscription )Handle all Customer questions about MS License program including agreement benefitsPrioritize our deals at EOCHelp negotiate close to EA dealsAdvise TAM’s on what steps necessary to sign an agreementRecommend upsell sku’s for EA deals, especially MDOP, ECI, EAP and MBSHelp TAM’s conduct TCO analysis for customersAlign with and support partners to conduct T-36Support CA Lead in developing product and VL promotions, special offers to customers/partnersAttend and support regular pipeline meetings with TAM (ITM) and PAM Show less

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  ICE Travel Group - Cruises & Timeshare

  Mar 2016 - Jan 2021

  Sales & Business Development Specialist – American & European Market

  Consultatively selling Membership products directly to consumer while offer superior service.Complete all data base information completely and accurately for each transaction, including confirming accuracy of any existing information.Responsible for maintaining Team Key Performance Indicators (KPIs) based upon the brand.Work with Team Supervisor, Sales Manager if problems or service/ sales issues arise.Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.Educate customers on product offerings and services to improve their "on-line presence" and explain pricing and answers questions from customers building value in the customer relationship.Follow up with customer via telephone or email following initial sales contact.Identify customer issues and provide appropriate solutions via up sell of additional products and or services andobtain customer commitment and facilitate delivery of product.Assist management on product education aimed at new employees to better service customer calls. Show less

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  Altice Portugal

  Sept 2021 - now

  Technical Sales Analyst – Senior Administration Officer

  Preparation and validation of documents directed at diverse administrative requests.Organising meetings between departments about diverse matters.Time scheduling, task distribution and sales targets to the team.Responsible for the training and divulging new practices and updated legislations.Supervising the sales team and actively tracking productivity levels.Keep an updated calendar of maintenances and cost control sheet.Payments and Invoicing.