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Neslin Agabajova

Solution Support Coordinator

561 followers

Prague, Czechia

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Timeline
About me
IT Project Manager – DHL Supply Chain
Education
- UJOP UK
  2011 - 2012
  Ústav jazykové a odborné přípravy
- Czech University of Life Sciences Prague
  2014 - 2017
  Bachelor's degree Economic Policy and Administration
- Czech University of Life Sciences Prague
  2013 - 2017
  Bachelor's degree Systémové inženýrství a Informatika
Experience
- DHL IT Services
  May 2016 - May 2017
  Solution Support Coordinator
  · Coordinate all 2nd level support activities· Focus on WMS projects and solutions· Simplifying 2nd level support processes· Handling customer tickets: Incidents, Request for Standard Changes · Report creation in ServiceNow tool
- DHL IT Services
  Jul 2017 - Jun 2023
  · Onboard new WMS projects/instances and lead the full inbound process till the full operational release· Track project performance, analyze short and long-term goals completion· Settle and maintain the development processes in the project· Deliver infrastructure changes and service improvements related to Blue Yonder products· Leading change management process for Oracle Transport Management system· Conducting trainings for OTM internal stakeholders· Improvements and automation of the processes Show less
  - IT Project Manager
    Jan 2022 - Jun 2023
  - IT Associate Project Manager
    Apr 2021 - Dec 2021
  - BlueYonder Inbound Manager
    Jul 2017 - Mar 2021
- DHL Supply Chain
  Jun 2023 - now
  IT Project Manager
Licenses & Certifications
- ITIL® Foundation
  PeopleCert
  May 2025
- PRINCE2® Foundation Certification Training
  AXELOS Global Best Practice
  Oct 2021