Dario Potes Galarza

Dario Potes Galarza

Development Engineer

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location of Dario Potes GalarzaBogota, D.C., Capital District, Colombia

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  • Timeline

  • About me

    After-sales Operation Manager | Service Manager | Strategic Relationship | Complaints Management | Country Manager | Budget Optimization | Clients Loyalty Programs

  • Education

    • Universidad Tecnológica de Pereira

      1993 - 1999
      Bachelor of Science in Mechanical Engineer Mechanical Enginiering
    • Universidad Sergio Arboleda

      2005 - 2006
      Postgraduate in Business Administration Business Administration
  • Experience

    • Mazda Colombia

      Oct 2001 - Dec 2011
      Development Engineer

      Define with the participation of suppliers, the strategies for the development of auto parts for assembly lines of Mazda, Ford, and Mitsubishi vehicles, evaluating their technical, productive, and economic capacity.

    • Coorporación Maresa

      Jan 2012 - Mar 2020

      Responsible for the implementation and standardization of productivity indicators, customer satisfaction rates, technical and non-technical training, study and approval of new imported vehicles, factory warranty process, infrastructure improvement and growth of the service network in Colombia. for the Chery Automobile Co. brand. Ensure compliance with the policies established by the national service management, responding to technical support, development, continuous improvement and customer satisfaction in the after-sales network of the areas of the country in charge.

      • National Service Manager

        Aug 2015 - Mar 2020
      • Service Engineer

        Jan 2012 - Aug 2015
    • Alciautos Mazda

      Oct 2020 - Jun 2021

      In Alcalá Motors, an Alciautos sub-brand, I worked on development of brand standards and business promotion for the country's workshops that serve the Suzuki, Citröen, Hyundai & Honda brands In All Car an sub-brand of Alciautos, I worked guaranteeing growth strategies and improvement of after-sales service for Chevrolet and Isuzu brands, with a special focus on compliance with the established budget, customer satisfaction rates and generation of new projects for the organization such as Buses & Trucks.

      • National Aftersales Manager

        Mar 2021 - Jun 2021
      • Service Manager

        Oct 2020 - Feb 2021
    • Distribuidora Los Coches de la Sabana

      Sept 2021 - Sept 2024
      Aftersales Manager

      Implement and maintain service standards for the AUDI, VW, VW Trucks & Buses, SEAT & CUPRA brands, through records and KPIs that ensure business profitability, continuous improvement of workshop productivity and a high satisfaction rate of customers.

    • Motorwagen

      Oct 2024 - Dec 2024
      Jefe Posventa
    • DINISSAN

      Jan 2025 - now
      Director Posventa Zona Sur Occidente
  • Licenses & Certifications

    • 2015 Chery Worldwide Best performance distributor for aftersales process

      Chery International
      Jan 2016
    • 2016 2nd Chery International After-sales Service Forum special guest

      Chery International
      May 2016
    • 2014 Chery Worldwide Best performance distributor for aftersales process

      Chery International
      Jan 2015
    • Gerente de Servicio Posventa VW

      Porsche Colombia S.A.S
      Jul 2023