Martin Paczek

Experience

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  Komerční banka, a.s.

  Feb 2013 - Dec 2018

  • Analysis of complaints from Komerční banka payment card holders.• Chargeback solution for Mastercard payment cards.• Processing news within the rules of the MasterCard card company. • Setting the functionality of payment cards.• Technical support for branch employees.• Manual testing of payment cards and ATMs.• Analysis and solution of technical problems of payment cards and ATMs.• Administration associated with payment cards.• FRAUD transaction control.

  • Payment card claims specialist

    Jan 2017 - Dec 2018

  • Payment cards Specialist

    Feb 2013 - Dec 2016
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  Global Payments Europe, s.r.o.

  Dec 2018 - Feb 2021

  Chargebacks and Claims Specialist

  • Analysis of ISS/ACQ chargebacks within VISA, MasterCard, AMEX.• Take care of B2B relations with issuing banks from the Czech Republic and abroad.• Responsibility for pre-arbitrations and arbitrations.• Creation of training materials for merchants (correct use of POS terminals)

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  Fio Banka

  Mar 2021 - Aug 2023

  Team Leader of Chargeback department

  • Management and training of the payment card chargeback team.• Solving unusual cases of issuer/acquirer chargebacks within VISA and MasterCard• Responsibility for Arbitration and Compliance cases.• Project leader in the field of chargeback and payment card complaints (new internal applications and modification of existing ones).• Acceptance testing and creating test scenarios for software testers.

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  BPC Banking Technologies

  Sept 2023 - now

  Processing Support Specialist

  • Proactive monitoring of payment card transaction processing.• Analysis and upgrade of databases and cooperation to solve on any revealed problems.• Identification and subsequent resolution of non-standard behavior of internal software.• Cooperation on incident resolution. • Regular reporting of transaction errors and non-compliances with card company rules.• Preparation and sending of Settlement to external clients (banks).• Identification of errors in Settlements and their subsequent correction.• Collaborating with internal and external developers teams to resolve technical issues.• Mandatory reporting to card companies (VISA, MC, AMEX, Diners).• Reconciliation of Clearing and Settlement Show less