Prashant Thakur

Experience

• 

  ISRO - Indian Space Research Organisation

  Jan 2010 - Jul 2010

  Summer Intern

  Project Undertaken: Cell Library DevelopmentTools used: HSPICE (Simulator tool from Synopsys)IC Station (Layout tool from Mentor Graphics)

• 

  Dell Technologies

  Nov 2013 - now

  Compute & Solutions II Infrastructure Support Group• Provide support for both pre and post-sales support activities for Dell PowerEdge Servers• Successful track record of problem solving and taking initiatives to enhance customer satisfaction • Implementation,Configuration and Deployment of Dell PowerEdge Servers• Supporting and Configuring Dell System Management tools• Provide documentations, technical information and direct feedback to Field Technical Specialists, Account Managers, Resolution managers, sales and other Dell Technical Support co-workers• SPOC for Order processing / Parts & Service Contract Upgrades• Coach and mentor personnel within a technical team environment• Provide RCA on open case inventory to drive case management Show less

  • Advisor, Project/ Program Management

    Apr 2022 - now

  • Program Manager

    Dec 2019 - Apr 2022

  • Enterprise Support Analyst

    Nov 2013 - Dec 2019