Md Ayub Haque

Md Ayub Haque

Chat support associate

location of Md Ayub HaqueNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Senior representatives operation @Concentrix || fraud detection || fraud investigation || Dispute resolution || Chargeback || credit card operations || Transaction monitoring || Lean Six Sigma green belt certified

  • Education

    • Ghani khan Choudhury institute of engineering and technology

      2014 - 2016
      Bachelor of Technology Food Technology and Processing 7.35
    • Ghani khan choudhury institute of engineering and technology

      2012 - 2014
      Diploma Food Technology and Processing 73%
    • Kendriya Vidyalaya

      2009 - 2010
      Class X CBSE 66.6
  • Experience

    • Tech Mahindra Business Services

      Sept 2018 - Mar 2021
      Chat support associate

      Interact with users through a series of actions and answer allqueries, resolve issues via chat. Maintain and update records for daily queries and escalation. Having a total of 2.6 years as a chat support associate with excellent knowledge of principles and processes of giving the best customer and personal service. Ability to maintain a positive attitude in a high-stress and fast-paced work environment. Adaptive and flexible to changing technologies, processes and environments. Ability to work and make decisions with minimal supervision. Show less

    • Concentrix

      Oct 2021 - Apr 2023
      Senior representatives operations

      Managed credit card accounts and provided support to cardholders, addressing inquiries, resolving disputes, and investigating potential fraudulent transactions. Processed and facilitated disputes, ensuring timely resolution and adherence to regulatory guidelines. Collaborated with cross-functional teams to mitigate fraud risks, employing data analysis and monitoring tools. Utilized fraud detection techniques to identify suspicious activities, minimizingfinancial losses. Provided proactive customer support via chat and banking tools, resolving inquiries and guiding customers through online accountmanagement.Maintained detailed records of dispute and fraud cases, ensuringaccurate documentation for investigations and reporting. Show less

    • EXL

      Apr 2024 - now
      Executives
  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      Henry Harvin
      May 2023