Md Ayub Haque

Experience

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  Tech Mahindra Business Services

  Sept 2018 - Mar 2021

  Chat support associate

  Interact with users through a series of actions and answer allqueries, resolve issues via chat. Maintain and update records for daily queries and escalation. Having a total of 2.6 years as a chat support associate with excellent knowledge of principles and processes of giving the best customer and personal service. Ability to maintain a positive attitude in a high-stress and fast-paced work environment. Adaptive and flexible to changing technologies, processes and environments. Ability to work and make decisions with minimal supervision. Show less

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  Concentrix

  Oct 2021 - Apr 2023

  Senior representatives operations

  Managed credit card accounts and provided support to cardholders, addressing inquiries, resolving disputes, and investigating potential fraudulent transactions. Processed and facilitated disputes, ensuring timely resolution and adherence to regulatory guidelines. Collaborated with cross-functional teams to mitigate fraud risks, employing data analysis and monitoring tools. Utilized fraud detection techniques to identify suspicious activities, minimizingfinancial losses. Provided proactive customer support via chat and banking tools, resolving inquiries and guiding customers through online accountmanagement.Maintained detailed records of dispute and fraud cases, ensuringaccurate documentation for investigations and reporting. Show less

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  EXL

  Apr 2024 - now

  Executives