Mitch Greene

Experience

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  State Farm

  May 2008 - May 2011

  Bodily Injury Claims Adjuster
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  Community Coffee

  May 2011 - Feb 2017

  • Providing hands on expertise in building, repairing, and troubleshooting the computer systems infrastructure. Expertise in repair of computers, phones, printers, fax machines. This position requires expertise in troubleshooting both hardware and software of these systems.• Working directly with internal and external customers to ensure all systems continuously working properly.• Working in fast paced environment which requires multitasking and problem solving skills.• Working in SAP - installing, configuring, troubleshooting• Working in Active Directory – account creation and management., AD group management, group policy management.• Working in Microsoft Exchange Management – mailbox setups/management• Currently being trained by Systems Administrator -(windows SCCM monthly patching, Java monthly patching through SCCM, Adobe products patching through SCCM, Laptop imaging through SCCM)• Working in a team environment to help achieve the best possible results for the company.• Consistently exceeding all service goals required by management.• Currently studying for 2 computer certifications as part of continuous education (Network+ and Cisco CCENT)• Received 2 promotions within first 2 years of employment and service award Show less

  • System Engineer II

    May 2014 - Feb 2017

  • System Engineer 1

    May 2013 - May 2014

  • Help Desk Analyst

    May 2011 - May 2013
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  EATEL Business

  Feb 2017 - May 2018

  Server Administrator

  • Providing customer service to external datacenter clients• Working in datacenter environment – racking/unracking/moving equipment/cabling• Monitoring and reacting to issues within the datacenter.• Creating and managing cloud environments hosted for clients. • Working in VMware Vcenter – managing,creating, and troubleshooting customer VMs and Datastores• Supporting multiple backup solutions we provide for customers. Assist in backing up environments as well as performing file restores.• Supporting Windows Server 2003,2008,2012,2016• Supporting Linux Servers Show less

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  Henderson Hutcherson & McCullough

  May 2018 - Sept 2021

  IT Director

  • Project Management.• Constantly looking to implement and test new technology.• Resolving hardware/software/networking issues.• Technology inventory control.• Cloud support.• Backups and restores.• Manage Phone system.• Coordinated and maintained alarm system with access control system for building security.• Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.• Developed and supervised staff by providing orientation, training, support and direction • Designed, implemented and maintained onsite security systems and controls.• Launched and maintained Cybersecurity campaign -including phishing emails and module video trainings• Project team to transform company from on premise hosting to Azure cloud• Researching new technologies and presenting to Partners for approval• Training staff on new technologies Show less

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  Tennessee Valley Authority

  Sept 2021 - now

  Information Technology Operations Engineer

  • Manage Active Directory, monthly server patching, and vulnerability management.• Oversee software installations, upgrades, and project management tasks.• Provide cloud support, server deployments, and retirements.• Administer Group Policy Objects (GPO) and collaborate with cybersecurity teams to remediate vulnerabilities.