Francesco Fresta

Experience

• 

  Istituto d'Istruzione Superiore "Nostro - Repaci"

  Oct 2016 - Jan 2017

  High school Computer Science teacher assistant

  TA assistant. Explaining daily lessons to students between 14 and 19 years old on several technologies such as HTML, CSS, Python, GNU/Linux, examining them with both multiple choice tests and oral examinations. IT lab teacher assistant.• Led classroom initiatives that resulted in improved student performance on standardized exams.• Implemented interventions to address knowledge gaps and ensure all students achieved a solid foundation• Last year students preparation for the final exam (Computer Networks and Database + SQL). Two students of mine graduated with “100” (A+) Show less

• 

  Spindox

  Nov 2017 - Sept 2018

  • Technical support for an LMS platform (e-learning) for customers that work in the automotive sector• HR worldwide management, technical support, CR & bugfix, help desk for an international customer working in the healthcare sector Spindox SpA operates in the field of ICT, providing a wide range of services (consultancy, system integration, software planning and development, interaction design and network engineering).Followed by a Senior Full-Stack developer, I learnt and worked mainly on technologies such as HTML, CSS, JavaScript, Bootstrap, SQL, Laravel, LAMP, and GNU/Linux.

  • Junior Developer

    May 2018 - Sept 2018

  • Developer Junior Intern

    Nov 2017 - May 2018
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  TIBCO

  Sept 2018 - Aug 2022

  I worked in the Professional Service Group (PSG) team on cutting edge enterprise application integration, business process management and business intelligence projects. I was also involved in a range of technical challenges such as problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.I earned these certifications:TCA - TIBCO BusinessWorks™ 6TCP - TIBCO BusinessWorks™ 6TCA - TIBCO EBX™TCAM - TIBCO BusinessWorks™My customers worked in different industries, for example: energy, utility, banking & finance. Below you can find some of my most recurring activities:• Supporting customers with installation, upgrade, configuration, maintenance and troubleshooting of TIBCO products (TIBCO ActiveMatrix BPM 4.x, TIBCO EMS 8.x, BusinessWorks 5.x + TRA 5.x, BusinessWorks 6.x + TEA, Spotfire)• Some exposure to BW 6.x development• Building dashboards with TIBCO Spotfire• Bash & PL/SQL job automation programming• Helping with major Incidents & escalations, war rooms, etc• Writing technical documentation for the customers• On-call support during customers' software release Show less

  • PSG Consultant

    Jun 2021 - Aug 2022

  • PSG Associate Consultant

    Sept 2018 - Jun 2021
• 

  Google

  Oct 2022 - now

  Technical Solutions Manager

  As Technical Solutions Managers, we help customers of Google Ad Manager and Google Admob with complex technical troubleshooting. Through our work with customers and the product, we identify opportunities for process and product improvements. We use these insights to propose and work on technical or non-technical projects to improve our operations.