Jason Peppy

Experience

• 

  Time Cellular

  Aug 1999 - Feb 2002

  Store Manager

  Managed the day to day store operations for all locations. Recruited, on-boarded, trained, coached, managed and evaluated Wireless Sales Consultants in two retail locations and two kiosks. Key Accomplishments:Managed sales program involving traveling kiosks with business partners such as Tommy & Lefebvre and Giant Tiger Stores. Handled retail advertising for the dealership with print and radio advertisingCoordinated on-sites with local radio stationsProvided all training and coaching for all retail staffBegan and managed outbound selling activity with formerly retail-only sales force Show less

• 

  Telus Mobility

  Apr 2002 - Sept 2002

  Store Manager

  Managed the day to day store operations. Recruited, on-boarded, trained, coached, managed and evaluated Wireless Sales Consultants in a Telus corporate store. Key Accomplishments:Early record sales as an Assistant Manager led to a swift promotion to Store Manager at another locationImplemented new and exciting incentive programs which led to significant increases in salesCoached and developed the most tenured employee to become an Assistant Manager.

• 

  Rogers Communications

  Sept 2002 - now

  • Set up Facilitation Delivery team within Rogers for Business Change & Enablement department• Skill up and management of Facilitators within Rogers for Business• Accountable for coordination and planning of Facilitator utilization and classes• Project management related to the evolution of facilitation and training delivery within Rogers for Business• Learning and development leadership, and client relationship management with Rogers Business Service, Tech Support and Sales groups Show less • Coaching and development of Senior Learning Facilitators• Assessing Senior Learning Facilitators skills and capabilities • Assessing and managing employees performance to achieve departmental objectives• Identifying, planning and managing changes impacting our team to ensure effective engagement• Building and maintaining strong relationships with all key partners across the portfolio• Supporting business partners in identifying specific learning requirements or learning program gaps • Drive improvement and efficiencies with innovative learning approaches to support the business • Collaborate with Organization Development partners in the development and delivery of programs or learning initiatives• Facilitating and supporting key leadership programs Show less Accountable for the design, development, evaluation and program management of the end-to-end learning solution for Rogers Enterprise Business Unit. Working collaboratively with Learning & Enablement teams to ensures a results-driven learning solution that delivers on business objectives.• Perform needs and task analysis, scope projects, and evaluate existing documentation to identify the most appropriate training approach • Oversee the design and development of creative learner-centered, performance-based training programs, modules, and materials in multiple modalities • Develop valid training evaluation tools • Work with Operations team to manage program resources including budget, equipment and materials • Audit and evaluate the effectiveness of training activities in relation to business goals Show less Facilitate and coach learning programs to provide support for wireless and cable sales and knowledge in all channels including dealers, Rogers Plus, retail, National Inside Sales, corporate, commercial and call centres for both Rogers and Fido brands. -Facilitate and coach product, application, process and sales skills training-Coaching of sales team members and other roles-On-site training-Partner with training development team in the creation of sales training curriculum-Training needs assessment-Analysis of training and sales reporting to identify needs and drive performance-Participant evaluations Show less • Daily coaching and development of consultants to impact their success in delivering world class customer service, retention of customers and selling value-added services.• Through effective team building strategies, motivate consultants to consistently exceed customer expectations.• Monitor team productivity results and develop action plan to enhance team performance.• Resolve customer service issues through effective decision-making.• Manage using techniques that support a team-centred, revenue generating culture.• Liaise with colleagues and other departments to support open communication and exchange of information.• Conduct timely and regular performance reviews for team members to enhance their job and career development.• Active involvement in the selection of high calibre customer service consultants.• Provide updates on team performance in monthly activity reports. Show less In total I have spent 3 years with the National Inside Sales department, managing all aspects of their training at the departmental level in support of their business objectives and goals. This department provides sales and account management services to Rogers business clients, on a national and local level. I am involved in all aspects of employee orientation, training and development. Key accomplishments:-Designed, maintained and delivered a department New Hire Training Program for several new hire groups, with recognized improvements in new hire performance in each group.-Handled all aspects of training for many initiatives; needs analysis, instructional design and development, delivery, implementation and evaluation. -Managed the Mentorship program; including training, coaching, performance tracking, best practice sharing and evaluations with both mentors and mentees. -Created, delivered and managed a Team Leader development program-Responsible for a measurable increase in both the usage and impact of online learning tools and resources. -Coordinated training with outside partners, such as vendors, business partners, other departments and colleagues. -Managed and led innovative programs such as Training Primes (representatives who assist in training planning through input, on the floor work and feedback), use of web conferencing tools for customer presentations, in-house produced learning videos and weekly S.A.W. sessions (skill advancement workshops). Show less In class training for new hires, cross-training, initiatives and major projects. Coaching with new hires, tenured agents, and managers in customer service, retention, internal support and inside sales departments. The majority of this time being spent supporting our inside sales which resulted in goals and objectives being met and increase in sales. Management assistance duties included coaching other trainers, partnering in training planning with key individuals, as well as scheduling, reporting and feedback. Key Accomplishments:-Set standards and exceeded expectations in peer coaching-Created, delivered and evaluated sales coaching workshops with sales managers -Pioneered sales training across sites via web conference-Instructor Certification from Acclivus Corporation in R3 Sales and R3 Transaction workshops-First to train and provide ongoing learning support for new departments such as internal support and National Inside Sales Show less

  • Manager - Learning & Development - Rogers Business Sales

    Feb 2023 - now

  • Manager - Learning & Development - Rogers For Business

    Mar 2022 - Feb 2023

  • Learning Delivery Manager

    Dec 2019 - Mar 2022

  • Vendor Manager - Rogers OD COE

    Mar 2016 - Dec 2019

  • Learning Program Manager - Enterprise Business Unit

    Feb 2015 - Feb 2016

  • Performance Coach

    May 2013 - Feb 2015

  • Team Manager - Consumer Inside Sales

    Dec 2011 - May 2013

  • National Inside Sales Performance Coach

    Jun 2010 - Nov 2011

  • Sales & Service Trainer

    Mar 2005 - Jun 2010

  • Customer Service and Sales positions

    Sept 2002 - Mar 2005