Jaipal Singh

Experience

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  HDFC Bank

  Aug 2016 - May 2019

  Assistant Manager

  Used advanced excel to make reports and analyze it to hit the monthly targets . Handled the customer queries and resolve it on time. capture new possibilities to increase the customer base in the market. Successfully completed monthly targets of banks by leading team .

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  Walmart

  Feb 2022 - Oct 2023

  Customer Service Associate
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  Aramark Canada

  Sept 2022 - Oct 2023

  Food Service Supervisor

  • Produce and maintain work schedules and inventory on weekly basis in Excel.• Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.• Maintain communication with staff (including office staff, e-mail, phone calls, inter-office mail, etc.)

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  ESP Global Services

  Oct 2023 - now

  Desktop Support Technician

  • Provide initial support for the largest company in the aviation industry.• Log and document Incidents and Requests in the helpdesk ticketing system, and monitor for any emerging trends.• Maintain a high level of customer service for all support inquiries and adhere to service management principles, working to establish SLAs.• Identify and address issues that may have broader business impact, involving escalation points when necessary.• Utilize and update available Knowledge Bases to expedite issue resolution and enhance customer satisfaction.• Ensure that all activities, including any follow-ups, are added to call management toolsets or relevant customer databases to enable continuous support from ESP's Global Service Desks.• Take ownership of all assigned tickets and ensure that the user is kept fully informed throughout the process. Show less