Felix Rivera

Experience

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  Pilot Software

  Jan 1991 - Jan 1994

  Sales Manager for Latin America

  – Achieved 130% of quota the first year. Completed second year at 100% of quota. – Installed four new distributors – in Brazil, Mexico, Venezuela, and Argentina.

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  Cognos (now part of IBM)

  Jan 1994 - Jan 1995

  Senior Account Representative for Latin America

  – Increased sales by 125% from the previous year. Expanded distributor network by 30%. – Lowered accounts receivable from 120+ days to 30 days in less than six months.

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  Platinum Technology

  Jan 1995 - Jan 1999

  Global Account Representative

  – Sold data warehouse solutions. Appointed Acting Director and Manager for the Global Data Warehouse and Business Intelligence sales teams. – Closed sales through partnerships with Electronic Data Systems (EDS) and Computer Sciences Corporation (CSC). – Achieved President’s Club in 1996, 1997, 1998, 1999 (300% quota, $5.4M).

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  Primus Knowledge Solutions

  Jan 1999 - Jan 2000

  National Account Representative

  – Developed new business with Dell, Gateway, General Motors, Motorola, Northern Telecom, and Sprint. – Used incremental sales strategy to grow each account into an enterprise sale.

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  MicroStrategy

  May 2000 - Mar 2001

  Corporate Account Sales

  – Recruited to grow national accounts. Worked with the “Big Five” consulting firms and NCR in the central region. Sold business intelligence and CRM solutions into the partners’ customer base. – Created business practice for consumer package goods (CPG) sector with Cap Gemini and Ernst & Young. – Achieved 100% of a $1M sales quota; accounts included NCR / Ace Hardware ($550K), Arthur Andersen ($150K), and University Health Systems ($225K).

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  ServiceWare Technologies (now part of Aptean)

  May 2002 - Feb 2003

  Sales Consultant

  – Provided the Federal Account Manager leads via cold calling and by following up on web inquires. Targeted federal government and commercial accounts in the Mid-Atlantic Region. Generated leads worth $600K. – Provided strategic account business development that led to the closing of $200K deal at American Electric Power.

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  Apropos Technology (now part of Syntellect)

  Mar 2003 - Mar 2004

  Sales Consultant

  – Apropos Technology is a provider of computer telephony integration (CIT) software products used to enhance the customer service and support areas of an enterprise. Worked in a small inside sales department to generate and qualify leads for seven field sales representatives covering the U.S. – Recruited to generate leads solely by cold calling on presidents and CEO’s. Worked in the financial services vertical with an emphasis on credit unions nationwide and regional banks in the Northeast. – Efforts led to the closing of a $230K deal with Power Federal Credit Union. Show less

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  ServiceWare Technologies (now part of Aptean)

  Mar 2004 - Feb 2005

  Alliance Development Manager

  – ServiceWare is a provider of knowledge management solutions for customer relationship management (CRM), call center management, and consumer self-help applications. – Recruited to help design and kick-off ServiceWare’s new inside sales business development department. – Worked as a member of an account team for ServiceWare’s largest account, Hewlett-Packard. This was an inside and outside sales position. Maintained a working relationship with all HP Openview software sales managers, sales reps, and solution architects to uncover new business opportunities for ServiceWare’s field sales force. ServiceWare helped HP bring in about $12.8M in new sales. Show less

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  SmartSignal (now part of GE-IP)

  Mar 2005 - Oct 2005

  Sales Development Representative

  - SmartSignal is a provider of business intelligence for machinery such as pumps, compressors, and turbines to improve equipment performance and monitor equipment health. - Supported a two-person sales account team focused on the oil and gas industry a new vertical for the company. Researched oil and gas production accounts and contacted C-level executives to secure appointments for the account team

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  InQuira (now part of Oracle)

  Oct 2005 - Sept 2006

  Sales Development Representative

  – InQuira is a provider of intelligent natural language search technology platform for the enterprise. – Recruited by a colleague from ServiceWare. Worked from home. Made proactive calls into the territory; covered the Pacific coast and the southern half of the Midwest to secure appointments for three sales directors.

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  Spectra Web Designs

  Oct 2006 - now

  President & CEO

  – We create beautiful Custom Websites. Responsive Web Design and Mobile ready Web Development for Professional Businesses and Organizations. We design and/or maintain websites at Spectra Web Designs.

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  Werner Enterprises

  Jan 2010 - Nov 2010

  OTR Driver

  – Covered the 48 states; responsible for on-time point-to-point delivery of fright.

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  Best Buy

  Mar 2011 - Apr 2014

  Tablet and Computing Specialist

  – Open and close the store. Laser line all products on the shelves. Down stock products, re-price returns, and create new price labels, using an automated system. – Assist customers to find the right computer, cables modems, tablet, broadband services, and routers. – Microsoft advisor, assist customers and sales associates on the benefits of Windows 8 and Microsoft Word 2013.

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  Simply Mac - Formally PeachMac

  Apr 2014 - Oct 2016

  Sales Specialist

  * Trouble shoot and fix technical issues with iPhone's, iPad's, iPod's, and MacBook's.* Perform Data migration from Windows to Mac OS* Help customers with connectivity issues with Apple products to Windows computers.

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  Best Buy

  Oct 2016 - Jul 2020

  Best Buy Apple Master Pro

  * Go to to person for Apple products * Demonstrate Apple applications and Products, Apple Watch, iPad, Macbook and iMac's for clients* Meet or exceed daily sales quota * Top in sale for the department