Victoria C.

Experience

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  Hinds Community College

  Jan 2016 - May 2016

  Counselors Office, Student Office Assistant

  •Supported data entry by preparing documents, entering data accurately, and identifying discrepancies.•Delivered quality customer service by addressing inquiries and directing individuals based on their needs.•Handled phone calls professionally and managed confidential information using specialized software.

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  Hinds Community College

  Jan 2017 - May 2017

  Single Stop, Student Office Assistant

  •Helped students choose appropriate professional and casual attire.•Oversaw office supply inventory, including receiving and logging items.•Coordinated office setup and preparations for the tax season.•Responded to phone inquiries, managed call transfers, and took messages as needed.

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  Jackson State University

  Nov 2017 - Mar 2020

  •Communicated weekly with internal and external partners about internships and full-time opportunities•Strategically partnered with senior leadership to establish relationships with target companies•Responsible for the planning and execution of seminars and workshops within the College of Business•Researched industry information to provide commentary for students preparing for internships•Actively engaged business school alumni to encourage more collaboration with the College of Business Show less

  • Divison of Graduate Studies, Graduate Assistant

    Dec 2019 - Mar 2020

  • Center for Academic and Professional Success, Student Office Assistant

    Nov 2017 - Dec 2019
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  Magnolia Medical Foundation

  Sept 2019 - Dec 2019

  Student Intern

  • Assisted the founder, Mrs. Erica Thompson, with creating labels for files and/or creating physical and digital files for new cases/locations. • Read incoming materials to determine how and where they should be classified or filed, and maintain the order and labeling of the centralized filing cabinets. • Developed a social media account to promote MMF events about preventative health plans that will improve health outcomes.

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  Twisted Pretzels

  Jan 2020 - Jun 2024

  •Analyzed and evaluated the effectiveness of the store operations in meeting sales goals and objectives, and providing advice on organization, policies, and operating procedures to best produce the desired results.•Oversaw the inventory and order supplies and managed all areas of guest services.•Adhered to standards and service levels to increase sales and minimize costs.•Ensured customers have a positive experience by responding to concerns in a timely and efficient manner. •Provided positive customer service, resolved issues, and answered inquiries.•Processed sales transactions accurately, including price changes, discounts, and balancing cash drawer.•Maintained checkout operations by adhering to policies and ensuring a clean, safe environment.•Supported team efforts and contributed to achieving sales goals.

  • Assistant Manager

    Jun 2020 - Jun 2024

  • Cashier

    Jan 2020 - Jun 2020
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  Prime Communications

  Aug 2021 - Jan 2023

  Retail Sales Consultant

  • Engaged with customers to understand their needs and provided tailored product recommendations, ensuring a positive shopping experience.• Maintained in-depth knowledge of product offerings, promotions, and inventory to effectively aid customers and drive sales.• Collaborated with team members to achieve sales goals and enhanced store performance, fostering a supportive and productive work environment.• Processed transactions accurately and efficiently, handled customer inquiries, and resolved issues to ensure customer satisfaction. Show less

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  Mississippi Department of Corrections

  Jan 2023 - Aug 2024

  Correctional Program Specialist II

  • Coordinated case activities involving inmates across multiple offices, ensuring effective communication and collaboration on complex files.• Led high-pressure management of high-profile cases, providing expert guidance, and maintaining attention to detail.• Identified necessary documentation to support charges and case status and assigned inmates to appropriatework programs.• Collaborated with various agencies to track inmate data using OffenderTrak and helped in establishing standard procedures for data management. Show less

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  Champs Sports

  Sept 2024 - Jan 2025

  Cashier

  •Operated cash register, processed payments, and ensured accurate sales transactions.•Engaged with customers to assess needs, recommended products, and provided assistance.•Maintained knowledge of promotions, policies, and security practices.•Organized and stocked merchandise, creating appealing displays on the sales floor.

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  EōS Fitness

  Sept 2024 - now

  •Act as the first point of contact for member concerns, resolving issues quickly and professionally to ensure satisfaction and retention.•Work with department managers to review member feedback, address areas for improvement, and enhance the overall member experience.•Support and coach the front desk team, ensuring high-quality customer service and smooth facility operations.•Uphold company values, foster a positive gym environment, and manage online reputation by responding to member feedback. Show less

  • Member Experience Manager

    Mar 2025 - now

  • Assistant Operations Manager

    Nov 2024 - Mar 2025

  • Service Associate

    Sept 2024 - Nov 2024