Rangga Wijaya

Experience

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  LSM Bina Masyarakat Peduli

  Aug 2016 - Feb 2017

  Staff Administrator

  - With team, met the authorities (Mayor/Regent/Head of Department) related torunning the School Health Program from Unilever Indonesia, discuss about theprogram and the participants.- Responsible for monitoring School Health Program participants in 2 cities, EastJakarta and North Jakarta. Having discussions and problem-solving with the Principaland UKS Teacher about the program.- Manages order entry activities for the organization, and process the database intoflash report.- Generate and update website content.- Admin for radio streaming, broadcasting about clean and healthy behaviors.- Become the Enumerator for World Food Programme in Progas 2017 (Program GiziAnak Sekolah) in 2 School in Serang, Banten.- Become the organizer for UNICEF annual event for WASH 2017 (Water Sanitationand Hygiene) in Indonesia with the participants from local and International NGO,Private Sector and KEMENSOS. Show less

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  Traveloka

  May 2017 - Jun 2020

  - Resolve customer inquiry and cases related to flight ticketing and Hotel for Australian customer- Resolve customer inquiry and cases related to all product (GDS Ticketing, Non-GDS Ticketing, Hotel, Local and Destination, Payment and Refund process) for Indonesian VIP customer, for spesific jobdesk detail:GDS Ticketing- International Ticketing Admin is responsible for customer cases related to the issuing of airline tickets (GDS). - Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem- Issue tickets to customers via booking system- Escalate support cases as per company’s criteria.Payment- Checking compatibility among amount of transfer with ticket price- Approving payments made by the customers- Answering escalated problems from Customer Service teamHotel- Interface between customers and hotels to resolve any cases arising upon/after check-in- Re-book based on payment data and booking center- Identify last minute hotel bookingLocal and Destination- Providing high quality service to problem-solve all the cases that are related with the product under Local & Destination Team which are Attractions and Activities, Cinema, E-Bill, and Connectivity- Interacting with customers and Traveloka's third parties to resolve any cases arising before, during, and after the travelRefund- Processing refund flight booking to Airline- Update refund amount- Processing fraudulent cases- Processing credit card refund- Solving customer cases related with refund problems Show less - Resolve customer cases related to domestic flight ticketing, train ticketing, airport transport, bus, refund, including but not limited to rescheduling, corrections, changes, check-in problem.- Issue tickets to customers via booking system.- Escalate support cases as per company’s criteria.- Manage airline health and CAPTCHA viewer.- Achieve daily performance targets defined by the supervisor- Ensure all cases are solved within required time frame following company’s SOPs.- Escalate any issues or product improvement suggestions to the related stakeholders Show less

  • Operational Team for VIP & Global Customer

    Nov 2019 - Jun 2020

  • Non-GDS Ticketing Team

    May 2017 - Nov 2019
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  Telkom Indonesia

  Aug 2021 - now

  Technical Support Digital Platform & Service Assurance

  - Providing high quality service to problem-solve all the cases that are related with the product under Digital Bussines & Technology- Interacting with customers and Telkom's third parties to resolve any cases- Achieve daily performance targets defined by the supervisor- Ensure all cases are solved within required time frame following company’s SOPs.- Escalate any issues or product improvement suggestions to the related stakeholders- Escalate support cases as per company’s criteria Show less