Sonya Galcheva

Sonya Galcheva

Followers of Sonya Galcheva351 followers
location of Sonya GalchevaSofia, Sofia City, Bulgaria

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  • Timeline

  • About me

    Certified Scrum Product Owner, Product Manager, Business Analyst, Digital Banking Expert, Customer Service and Traveler

  • Education

    • University of National and World Economy

      2011 - 2013
      Master's degree Marketing
    • University of National and World Economy

      2007 - 2011
      Bachelor's degree Public Administration
  • Experience

    • Raiffeisenbank Bulgaria

      Oct 2008 - Sept 2019

      Product owner of the online and mobile banking system.In charge of development and UX design of the product.Duties include preparing user stories, communicating with external IT vendors as well as all connected internal departments. Reporting and communicating the performance of the product/ system to all affected parties. Providing CBA to secure funding for the program and approval for the projects connected to online banking. Researching for innovative features and new functionalities for online banking and mobile bankingImplementing new features in the mobile app and the online bankingBusiness analytics and monthly reporting of the online and mobile bankingSupporting other departments for optimization of the digital banking environment Team leader of Outbound campaigns team – in charge of meeting the targets of the different campaignsPreparation, monitoring and reporting of outgoing sales campaigns, preparation and updating campaign scripts, Call monitoring, Shift scheduling, Training of new employeesI supervised 10 call center agents in providing excellent customer service to customers requirements.

      • Product owner, Deputy head of department

        Sept 2018 - Sept 2019
      • Manager E-banking

        Aug 2015 - Sept 2018
      • Supervisor Outbound campaigns Call center

        Jun 2013 - Aug 2015
      • Senior Specialist Call center

        Sept 2011 - Jun 2013
      • Specialist Call center

        Oct 2008 - Sept 2011
    • Freelance

      Dec 2019 - Jun 2020
      English Teacher

      1on1 English sessions with students from different age groups and levels in English.

    • Prophon Bulgaria

      Nov 2020 - Apr 2023
      Business Analyst

      Defining business requirements and development of functionalities of the organization's software; Project management; Reporting; Data analysis; repertoire registration; Right holders communication;

  • Licenses & Certifications

    • CAE

      University of Cambridge
    • Certified Product Owner

      Scrum Alliance
      Nov 2018
  • Volunteer Experience

    • English teacher

      Issued by Language cafes on Sept 2019
      Language cafesAssociated with Sonya Galcheva