Shradha Suryawanshi

Experience

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  Aegis Global Academy

  Nov 2017 - Dec 2018

  Customer Care Executive

  As a Customer Service Representative, I played a vital role in ensuring exceptional customer experiences and satisfaction. My responsibilities encompassed a diverse range of tasks aimed at addressing customer inquiries, resolving issues, and maintaining positive relationships.- Provided prompt and courteous assistance to customers via various communication channels, including phone, email, and chat.- Addressed inquiries regarding product information, order status, billing, and technical support, ensuring accurate and helpful responses.- Resolved customer complaints and concerns with empathy and professionalism, finding appropriate solutions to ensure customer loyalty.- Documented customer interactions and case details in the CRM system, maintaining accurate and up-to-date records.- Collaborated closely with cross-functional teams to escalate complex issues, ensuring timely resolution and customer satisfaction.- Identified opportunities for process improvement and shared customer feedback to contribute to enhancing overall service quality.- Participated in training sessions to stay updated on product knowledge, company policies, and customer service best practices.Through these responsibilities, I consistently upheld the company's commitment to delivering outstanding customer service, contributing to customer retention and the overall success of the organization. Show less

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  SWATH INFRATECH PRIVATE LIMITED

  Jan 2019 - Mar 2020

  Account Executive

  As an Account Executive, I undertook a pivotal role in managing and nurturing client relationships. My responsibilities encompassed various key aspects of sales and client interaction, contributing to the growth and success of the company.- Engaged in proactive outreach to potential clients, presenting our products/services and highlighting their value propositions.- Managed a portfolio of existing clients, serving as their primary point of contact and addressing inquiries or concerns promptly.- Collaborated with internal teams to ensure seamless execution of client projects, maintaining a high level of client satisfaction.- Conducted thorough needs assessments to understand client requirements, tailoring solutions to meet their specific business objectives.- Prepared and delivered compelling sales proposals, negotiating terms and closing deals to achieve revenue targets.- Monitored industry trends and competitor activities, staying informed to provide clients with relevant insights and recommendations.- Utilized CRM systems to track and manage client interactions, ensuring accurate and up-to-date records.Through these responsibilities, I contributed to building strong client relationships, fostering growth opportunities, and achieving both individual and team sales goals. Show less

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  MILLENIUM CONSTRUCTION LTD

  Apr 2022 - Aug 2023

  Customer Relationship Management Manager

  - As a CRM Trainee, I embarked on a transformative journey focused on cultivating exceptional customer relationships.- Meticulously maintained client data to ensure accuracy and up-to-date information, enhancing overall customer satisfaction.- Prioritized efficient communication and crafted personalized experiences to elevate customer engagement and loyalty.- Collaborated seamlessly across teams to streamline customer interactions, utilizing customer insights for informed decision-making.- Acquired proficiency in utilizing CRM software, optimizing customer data management and engagement strategies.- Developed strong analytical and problem-solving abilities, addressing customer needs efficiently and providing tailored solutions.- This Trainee opportunity provided a solid foundation in customer relationship management, equipping me with valuable skills and insights to contribute to lasting client connections and drive business expansion. Show less

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  GAOTek Inc.

  Mar 2024 - Dec 2024

  Human Resources Intern

  GAOTek Inc. is a leading US based supplier of test and measurement equipment for fiber optic, telecommunications, networks, PSTN, CATV, environment, chemical and bio-medical test and measurement instruments.

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  SEMS Foundation

  Apr 2024 - Dec 2024

  Human Resources Intern
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  Community Action Through Motivation Programme (CAMP)

  Dec 2024 - now

  Human Resources Executive