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Christian Nilsson

Christian Nilsson

Technical Support Agent

Followers of Christian Nilsson274 followers
location of Christian NilssonGreater Stockholm Metropolitan Area

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  • Timeline

  • About me

    Vice President, International Testing på International Doping Tests & Management (IDTM AB)

  • Education

    • Mälardalens högskola

      2004 - 2007
      Biologi programmet

  • Experience

    • Transcom

      May 2007 - May 2008
      Technical Support Agent

      TS - ADSL/Cable/3G/IP-Tel.

    • Anticimex

      May 2008 - Aug 2008
      Skadedjurstekniker

      Temporary position over the summer.

    • Stefanini EMEA

      Aug 2008 - Feb 2012
      Support Specialist / Training Coordinator

    • Experis IT Sweden

      Feb 2012 - May 2015
      Consultant

    • Wincor Nixdorf Nordic

      Feb 2012 - Aug 2014

      Masterdata - Add/Change/Clean up Bank & Retail

      • MD Administrator

        Feb 2014 - Aug 2014

      • Technical Support Agent

        Feb 2012 - Feb 2014

    • Diebold Nixdorf

      Aug 2014 - Oct 2017

      Nordic customers. Ensure that all support and maintenance services are delivered as defined within service level agreement. Controlling and management of the delivery/customer P&L in cooperation with sales specialist/account manager in accordance with the service contract. Escalation point for customers on service delivery issues.Responsible to check and monitor that the SLAs is fulfilled towards customers. Responsible to proactively set up and follow up corrective action plan with dedicated customers and Operations Managers or individual service delivery units. Responsible for communication with third parties(CIT, vendors), cost management, process tasks, improvements, masterdata administration and more. Show less

      • Rollout Manager

        Nov 2014 - Oct 2017

      • Customer Service Manager

        Aug 2014 - Oct 2017

    • MGNT 4 HIRE

      May 2015 - Oct 2017
      Management Consultant

    • International Doping Tests & Management

      Oct 2017 - now

      Main responsibilities: Coordinate Anti-Doping tests. Planning/managing/registering strategic parts of client Anti-Doping Programmes. Ensuring that all IDTM’s clients’ programs are properly managed and reported. Completing the testing activities for IDTM’s clients within timeframe and standards. Communication with DCOs, subcontractors and client. * DCO budget and invoice follow-up and monitoring. Defining areas that could be improved to be more cost and time efficient.Ensuring that DCO applicants get appropriate in-field experience and that they are certified as soon as practically possible.Daily contact with Doping Control Officers (DCO), laboratories and clients. Show less

      • Vice President International Testing

        Jan 2021 - now

      • Data Protection Officer

        Jul 2019 - now

      • Program Manager

        Oct 2017 - now

  • Licenses & Certifications

    • ITIL v3 Foundation

    • MCDST Windows XP

    • MCP Windows 7 Configuration

  • Honors & Awards

    • Awarded to Christian Nilsson
      Årets komet Experis IT Dec 2014 Årets Komet - Awarded to Christian Nilsson"Kommunikation, struktur och ansvar tillsammans med en positiv attityd, tekniskt kunnande och en professionell inställning har Christian under året gått från support agent till Customer Service Manager.."