Karolina Bachledova

Experience

• 

  IBM

  Oct 2006 - Apr 2010

  - developing education/presentation materials based on internal needs- presenting - soft skills trainings delivery- organizing workshops based on internal requirements - sharing multiple skills and experience within company -- Contract validation, contract loading, contract maintaining, invoicing and contract closing- dispute resolution owner - Improving and speeding up internal process- demonstrating flexibility and knowledge by supporting other teams- ownership, proactively seeking the right resolution for unclear cases (together with Business Controls)- Ensuring zero claims- Closely working with internal clients (sales, management in country), ensuring their 100% satisfaction

  • Content Developer and Facilitator

    Sept 2008 - Apr 2010

  • Project Administrator

    Oct 2006 - Sept 2008
• 

  IBM

  Dec 2014 - now

  - Monitoring debt on weekly basis whilst ensuring good business controls results- Cooperating with Operational Teams, Account Receivable, Business Operational Managers, Project Executives, Service Managers, Customer Representatives etc. to achieve positive DSO results- Weekly reporting calls with business in country regarding current DSO status - Populating internal team rooms, communities with updated reports - Monitoring high value invoices to ensure payment on time- Monitoring overdue invoices in order to understand the reason for delay, closely cooperating with AR to ensure cash collection- Monitoring aged debt and searching for solution to ensure cash can be collected - Preventing disputes by proactive approach- Talking mainly to internal clients, in case of need/agreed process also contacting external clients- Closely working with Project Administrators in Operational teams to ensure quick correction in case of inaccuracy between contract/billing input and invoice- Covering also the Dispute part - clearing disputes with focus on prevention as well as resolution whilst maintaining good business control posture, reducing the total number of ITS UK disputes, applying quick fix whenever it was possible, providing weekly updates to business in country Show less

  • Cloud Contract Manager for EMEA

    Jun 2017 - now

  • Debt Specialist

    Dec 2014 - May 2017