Rajan Sarkari

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Noida, Uttar Pradesh, India

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Timeline
Skills
Bpo
Vendor management
Project management
Customer service
Management
Microsoft office
Business analysis
Crm
Itil
Integration
Strategic planning
Change management
Business development
Team management
Requirements analysis
Program management
Leadership
Process improvement
Service delivery
Java
About me
IBM India Pvt Ltd at IBM India Pvt Ltd
Education
- University of Lucknow
  -
  B.Com
- IILM
  -
  Eceutive Diploma in Management Operations Management
- Institute of Management Technology, Ghaziabad
  -
  Post Graduate Diploma in Business Management Marketing and International Business
Experience
- IBM
  Nov 2004 - Aug 2021
  - Client Experience Architect
    Mar 2021 - Aug 2021
  - Sr.Manager - Delivery Excellene & Agile Transformation
    Sept 2018 - Mar 2021
  - Manager - Delivery Excellence and Risk & Compliance
    Apr 2016 - Aug 2018
  - Deputy Manager - Transactional Quality
    Oct 2014 - Mar 2016
  - Assistant Manager - Transactional Quality
    Oct 2012 - Sept 2014
  - Quality Analyst
    Nov 2004 - Sept 2012
- Kyndryl India
  Sept 2021 - now
  Client Experience Architect
Licenses & Certifications
- ITIL® Intermediate Certificate in IT Continual Service Improvement
  AXELOS Global Best Practice
  Jan 2021
- ISO 27001 Lead Auditor - Information Security Management System
  TÜV SÜD
  Nov 2015
- Design Principles
  Skillsoft
  Nov 2020
  View certificate
- IBM Agile Advocate
  IBM
  Oct 2018
  View certificate
- Certificate Program in Design Thinking
  QGLUE Strategic Design & Innovation
  Jul 2020
- ITIL® Intermediate Certificate in IT Service Strategy
  AXELOS Global Best Practice
  Dec 2020
- Quality in Practice Badge
  IBM
  Nov 2019
  View certificate
- Certified Practitioner of Human-Centered Design
  LUMA Institute
  Nov 2023
- People Skills - Communication, Presentation, Collaboration, and Problem Solving
  IBM
  Jul 2020
  View certificate
- Statistics 101
  IBM
  Nov 2019
  View certificate
- ISO 9001:2015 Lead Auditor
  ODC Standards Certifications
  Sept 2016
- ITIL Intermediate - Service Operations
  AXELOS Global Best Practice
  Jul 2015
- Internet of Things Overview
  IBM
  Mar 2020
  View certificate
- ISO 31000:2018 Risk Management
  SGS
  Feb 2021
- IBM Agile Explorer
  IBM
  Jul 2017
  View certificate
- IBM Agile Achiever
  IBM
  Jan 2019
  View certificate
- Certified ScrumMaster (CSM)
  Scrum Alliance
  Dec 2015
- Six Sigma Green Belt (CSSGB)
  Indian Statistical Institute (ISI), New Delhi
  Dec 2008
- ISO 22301 Lead Implementer - Business Continuity Management Systems
  ODC Standards Certifications
  Mar 2017
- ISO 18404 - Lean Practitioner
  BSI Training Academy
  Aug 2022
- Certified Scrum Product Owner® (CSPO®)
  Scrum Alliance
  Mar 2022
  View certificate
- Foundational Management Program
  IBM
  Aug 2012
- Enterprise Design Thinking Practitioner
  IBM
  Dec 2018
  View certificate
- AWS Certified Cloud Practitioner
  Amazon Web Services (AWS)
  May 2023
  View certificate
- Earning Advocacy Practitioner
  IBM
  Jul 2018
  View certificate
- ITIL Foundation
  AXELOS Global Best Practice
  Apr 2015