David Shackleford

Experience

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  IBM Corporation

  Jul 1995 - Apr 2023

  Transformation & Operations - Enterprise Services

  April 2014 – Present Transformation & Operations - Enterprise Services-Process Subject Matter Experts-Creation and communication of new process or process changes-Coordinate/communicate training and education of various products within the Execution tool set as needed-Constant interaction with the product users; work closely with Application/Development Teams and other experts to advance strategic initiatives and contribute to optimize value proposition and transformation efficiency-Conduct meetings to collect, analyze, clarify, and document business requirements to support the Development Team and to produce detailed solutions -Submit requirements against the products within the Execution tool set -Work on consulting and special projects as assigned -Constant knowledge sharing and demonstration of new/updated product requirements within the Execution tool set-Provide support for internal and external users of products within the Execution tool set===================================================================Past Positions:October 2012 - March 2014: Services Integration – NA AdvocateOctober 2008 - September 2012: Operations StaffMarch 2006 – September 2008: Customer Operations Manager August 2000 – February 2006: Maintenance Support Rep Team Lead May 1999 - July 2000: Maintenance Brand Focal July 1995- April 1999: Maintenance Customer Support Rep Show less

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  NetApp

  Nov 2024 - now

  IT Vendor Management Support Specialist