Rasheed K V

Experience

• 

  Dolphin

  Feb 2014 - Sept 2014

  Ticketing Agent
• 

  Acon Travels

  Aug 2014 - now

  Make ticket booking, arranging insurance and accommodation, quote fare, tour package proposals and send to direct customer or agents.* Answer calls from the general public, specialized reservations functions serving travel agencies, group tour sales and special service desks dependent upon call volumes quickly, professionally and courteously.* Upgrade regularly on entire airline rules as well as regulations along with air fares and various industry requirements.* Maintain professional image as per organization image quality standards.* Communicates information to customers regarding fares, rates, schedules, routings, travel documents, flight arrival and departure times or related services, in a pleasant, and courteous manner.* Advising clients on travel arrangements.* Keeping clients up to date with any changes.* Dealing with complaints and customer conflicts like refunds, exchanges and re-validations.* Maintaining and developing customer database, strong, sustainable relationships with key travel agency clients, as well as corporate and direct clients for potential sales opportunities.* Promoting and recommending various travel destinations to the customers.* Provide high customer service level to assure member totally satisfied.* Develop and execute personal marketing plan to acquire sales goals.* Ensure to follow all rules related to PNR's and profiles, invoicing, ticketing, client files plus overall work accuracy.* Involve in mandatory training as and when management assigns.* Recommend customer about international travel requirements.* Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations. عرض أقل

  • Rservation Exicutive

    Sept 2014 - now

  • ​Resevation and ticketing executive ​

    Aug 2014 - now