Lauren McAlarney

Experience

• 

  Greek House

  May 2020 - May 2021

  Built relationships with potential customers, existing customers, and past customers to drive sales.• Developed email marketing and outbound campaigns using PersistIQ to reach out to leads• Utilized Greek House’s proprietary CRM and Digital Marketing Tools to drive sales, manage leads, and customer accounts• Implemented Greek House’s go-to-market strategy for gothreadly.com, Greek House’s brand for Non-Collegiate Organizations• Created social media pages and assets to engage with potential customers on a local basis Show less

  • Campus Manager

    Aug 2020 - May 2021

  • Sales And Marketing Intern

    May 2020 - Aug 2020
• 

  Amazon Web Services (AWS)

  Aug 2021 - May 2022

  Cloud Support Associate

  Supported a variety of business and enterprise level cloud customers in the Data in Transit and Storage (DTS) Domain. Applied troubleshooting techniques to identify the root cause of an issue and provided thoughtful solutions within SLA.• Drove customer communication during critical events via customer contact channels (e.g., telephone, email, and web/live chat)• Worked cross-functionally with AWS engineering and operations teams for escalation and resolution of advanced customer issues• Leveraged customer support experience to provide feedback to AWS teams on how to improve current features and advocate for new feature requests• Worked on critical, highly complex customer problems that span 10+ AWS services Show less

• 

  Luna Solutions

  May 2022 - Nov 2023

  Client Success Manager

  Managed 30+ global clients with a portfolio of over $800k in ARR. Led clients through all phases of the product life cycle including onboarding, implementation, and go-live. Interfaced with Sales, Product, Marketing, and Engineering to propel accounts through their Luna journey while building strong client relationships.• Spearheaded delivery of 50+ integration projects to meet clients' contractual go-live dates while ensuring stakeholder visibility on progress• Understood clients’ business goals and KPIs to provide business insights, created strategies to increase customer usage rate and sales, and advocated for clients internally• Conducted frequent reviews with clients (weekly, bi-weekly, monthly) to identify opportunities to improve implementations, client satisfaction, and health score• Leveraged knowledge of internal practices and procedures to generate and maintain documentation and CSM templates Show less

• 

  Ignite Sales

  Jan 2024 - now

  Customer Success Manager