Nischal Rai

Experience

• 

  Ejadah

  May 2013 - Jun 2019

  • Search for lost articles or for parents of lost children.• Attentive to details, proactive and vigilant towards unusual activities and potential threat making feel the customer in safest environment.• Ability to remain attentive to details while working long hours and during stressful situation.• Pleasantly and courteously interacted with customers listening to their requirement and feeds.• Assisting in investigation and CCTV review during discrepancies and customer request for lost item following MERAAS Security protocol with management approval.• Flexible to work with integrity in any department as instructed by management and manager (eg: assisting at Concession, Box office or assistance to usher).• Providing personal assistance, medical attention, emotional support or other personal care other such as coworkers, customer or patients.• Assisting management to receive delivery, inventory and item removal process and procedure.• Established and maintained rapport with Cinema Management, Service Provider & Customers on a daily basis while providing interior and exterior patrol services to the management. Show less  Assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures. Responding promptly to customer enquiries in person or via telephone, letter, and email always in a professional & efficient manner. Helped property attain the highest customer service ratings (as determined by mystery shopper) earned and exceed the requirement in all categories including communication skills, listening skills, problem resolution and politeness. Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers. Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company’s competitive advantage and to properly advise customers Ensuring the accuracy of guest reservations by recording guest data, billing details and other details when required. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. To update the Property information and Contact details of Facilities Management, Crisis Management Team, and Emergency Response Team and tenant representatives. Show less

  • Control Room Supervisor / Admin

    Aug 2017 - Jun 2019

  • Administrative Assistant (At Soul Al Bahar - EMAAR Properties)

    May 2013 - Aug 2017
• 

  Alshaya Group

  Sept 2019 - Nov 2024

  • Sales analysis and operational planning capabilities.• Ensure timely and accurate order entry and release of orders for processing. • Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.• Process, coordinate and investigate customer shipment, claims or return requests following existing Company policies, procedures, and programs.• Follow-up of Out of Stocks, Low stock item & track items nearing expiry to deplete on priority.• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.• Understand sales behavior and policies of various types of accounts such as Business & Industries, Government, Education, Leisure, and other commercial accounts.• Prepare sales reports presentation for meetings with relevant graphs and analysis.• Coordinate with National Account Manager and customer during the opening of new sites, verifying and making smooth arrangement of the initial order and machine delivery – subsequently updating the progress in CRM software's like Salesforce.• Highlight any divergence Vs. Agreed sales forecasts and consumptions.• Work towards both independent and team KPI’s to improve business standards, delivery of sales, service levels and financial results.• Keep up to date with all the services and solution brand provides as well as changes within. Show less

  • Procurement and Sales Coordinator

    Jan 2022 - Nov 2024

  • Regional Sales Coordinator | Marketing and Technical support (MENA)

    Sept 2019 - Jun 2022