Fernanda F.

Experience

• 

  Credicard

  Nov 2006 - Feb 2009

  • Sales Team Lead

    Feb 2007 - Feb 2009

  • Field Sales Representative

    Nov 2006 - Feb 2007
• 

  Ibi

  Jul 2009 - Jul 2011

  • Sales Support Team Lead

    Jan 2010 - Jul 2011

  • Inside Sales Specialist

    Jul 2009 - Jan 2010
• 

  FCA FIAT BRASIL

  Jul 2011 - Mar 2012

  Quality Assurance Intern
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  Itaú Unibanco

  Mar 2012 - Nov 2019

  Managed customer relationships B2B, including prospecting and visiting potential business premises, demonstrating leadership and organizational abilities in the banking sector including Know your client KYC, Net Promoter Score NPS, Anti Money Laundering AML, Insurance Product Advice, compliance.Often traveled for business and training purposes. Promoted due to exceptional key performance indicators KPI's, showcasing adaptability, problem-solving, and strategic planning skills. Promoted for providing outstanding service, highlighting my proficiency in client interaction and administrative tasks in the branch.

  • Business Banking Relationship Manager

    Oct 2017 - Nov 2019

  • Assistant Account Manager Private Banking

    Oct 2013 - Oct 2017

  • Banking Customer Service Advisor

    Mar 2012 - Oct 2013
• 

  Galway 2020 European Capital of Culture

  Dec 2019 - Dec 2021

  International Volunteer

  As also known as Wave Makers, we collaborated effectively in a diverse team, showcasing teamwork and cross-cultural communication abilities to a wide range of events and projects such as helping the community through local beach clean-ups, assisting the popular Saturday Market in Galway City, bringing students on city tour and supporting various exhibitions and events.

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  SPAR Ireland

  Aug 2021 - now

  Customer Service Sales Assistant

  Working as part of a team within a busy retailer to provide friendly and professional service to all customers.Managing cash, processing card transactions, and balancing cash registers.Enhancing customer experience and boosting sales through effective merchandising and stock control.

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  Zazzle

  Sept 2023 - Jan 2024

  Customer Support Agent

  Supported calls and emails from customers in the United States, ensuring compliance with Data Protection standards.Assisted clients checking order status, processing returns, cancellations, replacements, conflict resolutions and promotional offers. Provided support with website navigation, and offering design assistance.Maintained a high standard of customer satisfaction.

• 

  Context Ltd.

  Jan 2025 - now

  Interpreter

  Freelance Portuguese-English Interpreter specializing in hospital and court settings. Providing accurate, culturally-sensitive language support for diverse legal and medical contexts.