Michael Ross

Experience

• 

  N/A

  Jan 1996 - Jan 1996

  Keywords

  Active Directory, AntiVirus, Backup and Restore, Best Practices & Benchmarking, BudgetBudgeting & Finance, Change Control, Conflict Resolution, Consensus Building & Teaming, Crisis Management, Decision Making, Deployment, DHCP, Disaster Recovery, DNS, Documentation, End User Support, Enterprise Systems, Help Desk, IIS, Information Technology, Infrastructure Development, Knowledge Management, LAN/WAN, Licensing, Maintenance, Management, Management Information Systems (MIS), Microsoft Windows 11, 10, etc., Microsoft Windows Server 2019, 2016, etc., Multi-Site Operations, Needs Assessment, New Business Development, Organizational Leadership, OS Hardening, Performance Optimization, Planning, Policy, Policy Enforcement, Procedure, Process Re-Engineering, Profit & Loss Responsibility, Profitability Improvement, Project Management, Resource Management, Root Cause Analysis, Security, Staff Development, STEM, Strategic Planning, TCP/IP, Technical Guidance, Technical Support, Tier III, Time Management, Troubleshooting, Visio, and Windows Administrator, Windows Engineer, WSUS. Show less

• 

  Smartronix

  Aug 1998 - Oct 2004

  Site Manager / Network Engineer

  Direct and oversee staff during normal and unique working situations and working manager. Oversee all aspects of the Local & Wide Area Network (LAN/WAN) Build & upgrade servers to Windows 2000 advanced server and Windows 2003 Server to include Exchange 5.5 administration and Intranet administration. Maintain all files and directories on all servers. Create, delete and update user accounts on domain and Exchange. Perform daily backups, installation of new software packages. Install latest updates for previous software packages. Monitor performance of LAN. Investigate and research new equipment for possible upgrade and purchase. Implement disaster recovery when emergencies occur. Complete and full documentation of LAN/WAN to include latest security check by DoD. Manage network components and communications hardware/software Desktop Engineer Designed and upgraded operating systems from Windows NT to Windows 2000 architecture after engineering an O/S and software images that are C2P, DITCAP, HIPAA and IAVA compliant. Because proper methods were used, the help desk calls were reduced by 70%. The image prevents the user from damaging the O/S or software. Increased user performance by keeping them on task. Install and configure all standard KAHC software packages. Instruct users how to use both standard and unique software packages. Support all software packages installed at KAHC. Implement policies and procedures for proper use of LAN by end users. Install, maintain and fix peripheral devices. Install, remove and configure PC cards, memory, etc. Move equipment and inventory equipment. Maintain up to date driver database for PC’s. Group technical meetings with Information Management Division (IMD) Chief and Information Management Officer to discuss solutions, prevent problems and future goals. Support the KAHC Web and Intranet site. Coordinator of Tier I, II & III help desk. Show less

• 

  Bostwick Laboratories

  Oct 2004 - Nov 2005

  Manager / Network Engineer

  Manage services provided by the Richmond office to local and remote offices, including E-mail services, Data Warehousing, Application Access, Network Backup and Restore Procedures and Network Access and Connectivity. Perform routine maintenance on network devices. Maintain copies of configuration files. Monitor network traffic on devices evaluating for increases in usage and tracking growth. Allocate hardware resources to optimize network access. Analyze equipment performance records in order to determine the need for repair or replacement. Ensure Licensure compliance. Acquire updates for production software and implement as necessary once patches or updates are available and have been tested. Resolve capacity issues on server to distribute production load effectively. Perform routine maintenance on network servers including drive defragmentation, data cleanup and driver updates. Monitor server disk space usage to ensure that the servers do not run out of space. Manage Anti-Virus updates and software installs or updates, testing all software prior to deployment. Regularly test backup tapes to ensure data is recoverable and backup operations are successful. Advise the Director of IT of all the major issues with network structure. Update on status of network in weekly meetings. Discuss options for improvement of function. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. Identify total size of data structure, its growth and usage. Total usage of network including average data transfer rates to main servers, network latency baseline and weekly load. Serve as Tier III helpdesk support. Respond to helpdesk ticket assigned, documenting activities and resolving issues in a timely manner. Show less

• 

  DominionTEK

  Dec 2005 - Feb 2010

  Manager / Senior Systems Engineer

  Senior Engineer for IT consulting firm. Responsible for training end-users and managing staff on various software/hardware products. Staff augmentation supporting customers and various projects.DominionTek Consultant - Senior Systems Engineer - VITA/Northrop Grumman - Chester, VA(3/08-3/10) Responsible for the maintenance and longevity of agencies located throughout Virginia to include the Governor Kaine’s administration and other officials for the state of Virginia. Responsible for servers, hardware and software. DominionTek Consultant - Manager/Systems Engineer – Caroline County Public Schools, Bowling Green VA(6/07-3/08) Responsible for the entire school’s technology infrastructure. The entire county school system was outsourced to DominionTek. Managed engineers at all levels. Implemented 2 million dollars of hardware and software. This includes servers, workstations, laptops, routers, switches, wireless access points, MS Exchange, firewalls and miscellaneous hardware and software. Fully implemented new school building with servers, workstations, laptops, wireless, etc. Worked directly for superintendent and assistant superintendent to meet all goals and agendas. Electronic SOL testing was performed at 100% connectivity with no faults.DominionTek Consultant - Systems Engineer - Virginia Department of Forestry, Charlottesville, VA 22903. (6/06-9/06) Lead Engineer responsible for Cisco routers, 3COM/Cisco switches, Cisco 525 firewall and desktop images. Perform backups for all servers using Symantec/Veritas 10d and robotic libraries. Built server’s for 6 satellite sites and one disaster recovery server. Monitor and deploy Symantec Anti-Virus 10 for over 200 devices. Active directory 2003, DNS, DHCP, RAS and other normal services are used/monitored/deployed, etc. Prepare proposals for wide variety of network devices. Use sysprep in conjunction with open volume licensing to create XP images for deployment. Show less

• 

  Northrop Grumman Corporation

  Mar 2010 - Oct 2016

  Support VITA (Virginia Information Technology Agency) program which is a 13 year, $2.25 Billion program, responsible for providing end-to-end IT Infrastructure to the Commonwealth of Virginia as a Tier III Systems Engineer. Provide technical advice and guidance on installation, adaptation, configuration or enhancement of technical products, programs and systems. Provide expertise for resolving technical problems, troubleshoot products and modifies product to requirements. Perform technical planning, system integration, verification and validation, and effectiveness analyses for total systems. Invent and design new approaches to computing technology and find innovative uses for existing technology. Study and solve complex problems in computing for business and other fields. Analyze, document and report computer processing abends and problems, determine cause, assess alternative solutions, implement corrective action and monitor to avoid recurrence. Develop, coordinate and maintain department operating procedures and systems to ensure effective problem-solving operations. Contribute to control of software and hardware change implementations and coordinated changes with applicable personnel to ensure proper utilization of CPU, resources, peripheral devices, and network environments. Show less Support VITA (Virginia Information Technology Agency) program which is a 13 year, $2.25 Billion program, responsible for providing end-to-end IT Infrastructure to the Commonwealth of Virginia. Resolve enterprise windows 2nd and 3rd level server incident tickets within predefined SLA’s, develop processes and procedures to standardize and improve the workflows across the Enterprise Engineering & Technology Services Groups, and identify any problematic processes, servers and develop a plan to repair or replace them. Provide information allowing executive leadership more informed decisions. Serve as technical lead for system outages. Support multiple agencies within the state of Virginia. In addition, work with project management to develop and execute new server implementation projects ensuring all servers meet NG/VITA standards while utilizing all automated tools for support. Direct support member of disaster recovery and project teams. Show less

  • Cyber Systems Engineer

    Jun 2015 - Oct 2016

  • Senior Systems Engineer

    Mar 2010 - May 2015
• 

  LMI

  Oct 2016 - May 2018

  Systems Engineer

  Responsible for managing all technical aspects of the transition of the assigned organizational elements from the legacy STAMIS to the GCSS-Army enterprise system. Work closely with unit technical representatives (NEC/SASMO/G6) to develop a transition plan and ensure all systems are fully mission capable when the designated unit goes live on the enterprise system. Deliver the technical briefing to unit personnel and conduct a site survey at the D-120 site visit, and maintain contact with customers through Blackout to ensure they are completing all conversion tasks on time. During Blackout timeframe, assist the unit with system re-imaging, device registration, network connectivity, and printer configuration; additionally, provide on the job training for unit technical representatives during conversion. Assist with help desk tickets and apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functionality. Responsible for the design, development, documentation, analysis, creation, testing or modification of computer systems or programs; including prototypes, based on and related to user or system design specifications. Show less

• 

  Crossroads CSB

  Jun 2018 - May 2022

  Information Technology Coordinator

  Responsible for the support of the Community Service Board’s computer systems and networks. Responsible for designing, installing, and maintaining computer systems, preparing documentation, providing technical assistance, and related administrative duties. Directly responsible and accountable to the Director of Administrative Services. Monitor trends and new technology in computers, networks, and associated systems and recommend improvements or new systems for Board operations. Solicit information and specifications from users to update and support existing systems, in conjunction with program directors and coordinators. Act as liaison for data reporting and designated representatives of the Department of Behavioral Health and Developmental Services; Department of Medical Assistance Services; Department of Rehabilitative Services; Department of Social Services; and other agencies/organizations as directed. Design and develop network specifications; install hardware and software and modify existing software. Prepare network systems and reporting documentation and assist in the development of all policies and procedures addressing information technology. Monitor electronic medical records system technical operation and report related issues to the Director of Administrative Services. Perform data backups in accordance with policies and procedures. Monitor all networks and system security. Record and report any security breaches or threats immediately to the director of Administrative Services. Perform administrative functions such as recording information, preparing reports, and assisting vendors in matters related to the Boards information technology system and electronic medical records system. Show less