Gao (GR)

Experience

• 

  Telkom

  Jan 2007 - Sept 2016

  Working at the Data Test Center to Test and data lines (diginet /Martis curcits)Troubleshoot with customer (loop testing) Provide necessary feedback to customers including updatesCreate tickets for dispatch to send out technicians to attend to faults Track and escalate faultsAdvice customers if the link requires special investigation depending on fault occurrence.Use Unibase and Webforce systems to attend and clear faults.Use TXops and CBS to view link informationUse tellebs to test Martis circuits, and RCE to test old Diginet low bandwidth linesTeam leader Show less

  • IT Operational Specialist

    Apr 2012 - Sept 2016

  • Technical Officer

    Jan 2007 - Mar 2012
• 

  BCX

  Oct 2016 - Jul 2020

  IT Operational Specialist

  Server monitoringData Center ManagementIncident ManagementMonitor and troubleshoot Backups (file systems, database and jobs)Compile backup reportsTeam Leader

• 

  SITA SOC (Ltd)

  Aug 2020 - now

  Service Delivery Manager

  Monitor and review OLA & SLA. Chair IT Ops, IT Steercom. Liaise with 3rd party contractors. Coordination.Research.Reporting.Advise client on available IT products and services.