Chidanand Muchandi

Experience

• 

  Mphasis

  Apr 2014 - Jan 2016

  Process Specialist
• 

  Accenture in India

  Jan 2016 - Sept 2017

  Analyst
• 

  HCL Technologies

  Jun 2018 - May 2020

  Analyst

  • Analyzing, validating, and quoting the customer’s Install Base information.• Reviewing of the order booked and then accordingly set up the renewal service contracts in Oracle.• Reviewing/Validating the install base records and service contracts of the customer.• Create a reconciliation report and file service requests to update records.• Work with internal teams to ensure customers’ install base and customer portal records are updated appropriately and in a timely manner.• Maintain complete customer records on SharePoint.• Prepare quotes as requested by sales/partners and customers in the Service Contracts module of Oracle for opportunities.• Process orders in the SC module for the quotes signed off by the customer with purchase orders.• Interface with Sales Teams, Corporate System Operations & Finance as required supporting the order to invoice process.Responsibility:*Work as an SME & point of contact for Global teams.*Prepare Weekly Quality reports.*Train New Hires.*Setting up the contracts in Oracle, to match the ELA booked order*License Consolidation and renewal.*Coordinate with Deal Desk and other business partners like corporate systems ops and finance, to ensure accurate quotes and contracts are quoted and booked.*Being involved in the quality check process for peers.*Knowledge of the downstream effects of quoting and order booking. Show less

• 

  Aeries Technology Group

  May 2020 - Apr 2021

  Renewal operation analyst

  - Managing the Contract Renewal Cycle- 120 days prior to the contract renewal date, configure and provide accurate prices to channel partners.- Ensure that the quote is delivered to the end-user.- Consulting with partners and customers to handle any issues or obstacles, as needed, with help of the account manager.-Identify customer needs early on and refer them to the account manager for follow-up.

• 

  Ivanti

  May 2021 - now

  - Managing the Contract Renewal Cycle- 120 days prior to the contract renewal date, configure and provide accurate prices to channel partners.- Ensure that the quote is delivered to the end-user.- Consulting with partners and customers to handle any issues or obstacles, as needed, with help of the account manager.-Identify customer needs early on and refer them to the account manager for follow-up.

  • Associate Renewal Account Manager

    Jan 2023 - now

  • Renewal Operation Analyst

    May 2021 - Jan 2023