
Shabin Shajahan
Customer Service Advisor

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About me
Founder OLF | Digital Marketing | Web3 Strategist | Crypto Nut | eCommerce Speaker | NFT | Community Manager | AR/VR/XR | Metaverse |
Education

TKMRM VHSS
-Secondary school education
Udemy
2020 - 2020LinkedIn Marketing Lead Generation for B2B Sales and Coaches Marketing* LinkedIn Generation B2B* LinkedIn Filter Methodology* LinkedIn Automation Tools

Udemy
2019 - 2019Online Course Mobile App Marketing , ASO, Advertising & Monetization* Increase app downloads * Top app monetization strategies* App store search optimizations and minimize uninstalls

Indian Institute of eCommerce -iiec
2015 - 2016Branding & Marketing* eCommerce Management * Branding & Marketing * ATL & BTL Branding & Marketing* eCommerce Strategy planning * eCommerce launch plan

KMCT Collage of engineering,Kerala
2007 - 2011Bachelor of Technology (B.Tech.)
Annamalai University
2021 - 2023Master of Business Administration - MBA Marketing/Marketing Management, General 8
Experience

BMW Platino Classic - India
Feb 2012 - Oct 2013Customer Service AdvisorResponsibilities:- • Scheduled Major and Minor servicing of BMW passenger cars. • Directly dealing with customers and dealers • Analysing & Diagnosing complaints • Recommends the suitable solutions and fixing. • Leading a 5 member mechanics team and assigning job cards • Coordinating, timely follow up and Quality Assurance of the assigned jobs • CSI Index Reporting for management.

Autograde International Fz LLC
May 2012 - Nov 2012Technical Support Engineer ( R&D )Responsibilities: -• Design, Manufacture, Supply and Servicing of Electronic Road Speed Limiter, Approved by VCA (the United Kingdom Vehicle approval authority) ARAI • R & D for custom made automobile technologies and devices. • Designing of prototypes using Solid Works 2012 and UniGraphicx NX. • Extensive testing and draw back identification of the prototypes

Kada.in
Nov 2014 - Dec 2018Marketing ManagerResponsible specifically for planning, development & execution of all Marketing Strategies, communications & Public Relation activities for www.kada.in across ATL, BTL & Digital. Liaison at tactical & strategic level with all other key functions to deliver sustainable business growth. Overall, I drive everything needed to grow business at Kada.in.

Neologix Software Solutions
Nov 2014 - Jul 2015Business Development ExecutiveResponsibilities:- • Strategic planning and Business development and Operations for Indian market.• Develop and execute an online customer acquisition plan designed to maximize targeted site traffic and sales demand.• Oversee the day-to-day marketing activities, including revenue and sales growth; expense, cost and margin control; and monthly, quarterly and annual financial goal management.• Track and measure online advertising programs.• Establishing and adjusting selling price by monitoring costs, competition, and supply and demand.• Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.• Maintaining sales staff job results by counselling and disciplining employees; planning, monitoring, and appraising job results.• Maintaining professional and technical knowledge by attending workshops, programs; reviewing professional publications; establishing personal networks; participating in professional societies.• Maximizing new business development opportunities.• Identifying and reporting on business opportunities in target markets.• Developing and maintaining relationships with clients. Show less

RAMACHANDRAN
Nov 2018 - Apr 2019Marketing ManagerResponsibilities:- • Implements marketing and advertising campaigns by assembling and analysing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars. • Tracks product line sales and costs by analysing and entering sales, expense, and new business data.• Prepares marketing reports by collecting, analysing, and summarizing sales data.• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.• Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.• Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.• Monitors budgets by comparing and analysing actual results with plans and forecasts.• Updates job knowledge by participating in educational opportunities; reading trade publications.• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

TILTLABS
Apr 2019 - Nov 2021Digital Marketing SpecialistWe are Industry 4.0 Solution company refers to a new phase in the IndustrialRevolution. It is the gradual combination of traditional manufacturing andindustrial practices with the technological world. It focuses on AR/VR/MR and automation,machine learning, interconnectivity, and real-time data. We explore different toolsof various technologies like Big data, Cloud, Database IoT, and BlockChain tointegrate and develop cost-effective solutions for our customers.

LuLu Group India
Nov 2021 - nowEcommerce Marketing Coordinator
TILTLABS
Nov 2022 - nowMarketing Specialist - Virtual Production
Licenses & Certifications

Virtual Reality - Location Based Entertainment
Information Technology Trends by BrightTALK
E-Commerce Content ROI
BrightTALKJun 2019
Volunteer Experience
Empowering Women Entrepreneurship - Team Manager
Issued by Kada.in on Feb 2015
Associated with Shabin ShajahanGo Clean India - Team Head
Issued by Kada.in on Apr 2016
Associated with Shabin Shajahan
Languages
- enEnglish
- hiHindi
- maMalayalam
- taTamil
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