Valetta Taylor, MBA

Experience

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  Express Jet Airlines

  Oct 2007 - Oct 2015

  Training Specialist

  Held full learning and design accountability for all training programs to address customer service, people management, and cultural diversity. Held concurrent responsibility for project management, implementation, and standardization of cutting-edge teaching methods, e-learning, and team-based learning programs. • Reduced gaps in performance by analyzing corporate training methods. Developing employee engagement and growth strategies to drive performance outcomes for 500+ attendants annually.• Maintained high levels of safety by inspecting equipment, demonstrating safety procedures, verifying passenger compliance, and participating in pre-flight briefings with all crew members.• Minimized turnover and reduced customer complaints from 8 to 2 in 6 months through an internal customer focused integration training program. • Built interactive, hands-on, and behavior based pre-recurrent training programs to increase employee productivity and achieve a passing rate of 30%. Show less

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  WCA Waste

  Oct 2015 - Sept 2019

  • Provided executive-level leadership in support of organizational development and training strategies that revealed attributes of key talent.• Analyzed company policies and procedures to determine the root cause of internal issues that drive behavior and performance outcomes.• Created a cohesive work environment and reduced employee relations complaints through vendor relationships, full-cycle recruitment directives, and employee coaching and mentoring.• Conducted gap analysis and established workforce analytics to identify challenges and develop comprehensive approaches to conquer workforce development and engagement.• Collaborated with HR Business Partners to design auxiliary programs that reduced turnover by 18%.• Designed user manuals, LMS content, and training programs that increased data entry accuracy by 40%.• Minimized complaints from 3 - 4/week to 3 - 5/month by integrating Oracle Taleo Learn LMS and Build Manager Essentials program, reducing the chance of litigation landmines.• Implemented several Organic and Inorganic Business Growth Strategies that increased revenue, performance, mitigated risk, and reduced costs in-house and during the implementation of internal and external customer integrations. Show less Core responsibilities include:•Accountability for the entire suite of learning and development initiatives including revenue/expenses and staff management and development;•Increasing the utilization of public and customized training programs;•Managing the development, planning and execution of EANE's major conferences;•Identifying current and developing trends in the field of training and professional development;•Identifying the development needs of our market;•Overseeing the design and delivery of training programs;•Fostering the implementation of effective technology tools;•Identifying related organization development project opportunities; and•Collaborating with other EANE professionals to secure and execute projects. Show less

  • Director of Organizational and Talent Development

    Oct 2015 - Sept 2019

  • Corporate Training Manager

    Oct 2015 - Nov 2017
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  Self

  Sept 2019 - Jan 2022

  Human Capital Consultant

  Certified in Learning and Development Training, Emotional Intelligence Training, DÍA, Sucesión Planning, Leadership Developement and Leading Disruptive change using STEEP/SOAR analysis.

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  Management Controls, Inc.

  Oct 2019 - Feb 2024

  • Provided strategic and business operational leadership and focus to the team.• Tracked operations and development initiatives to ensure effective execution, e.g., time, budget, market, and customer focus.• Collaborated with the Go-to-Market team to ensure effective go-to-market and decommission planning and execution.• Identified and assessed new business and/or business model opportunities that support the strategic direction and goals to ensure operational effectiveness and efficiency is attained.• Managed the life cycle of the strategic plan to include adjustments based on industry, customer, market, and business condition feedback.• Identified, designed, and developed a project plan to increase the adoption and knowledge retention of Track Software and all other platforms in the MCI application portfolio.• Identified areas where processes are in need of strategic planning.• Developed teams to assist in projects approved by the executive leadership to improve performance.• Directed and managed tasks of all team members to ensure project timelines are met.• Delivered plans and projects that increased the organization's competitive advantage while widening the gap between themselves and their competition.• Identified tools that increased awareness of customer and employee perspectives to promote proactive decision-making from the organization's leadership. Show less

  • Director of Learning and Development

    Dec 2021 - Feb 2024

  • Manager of Training

    Oct 2019 - Jan 2022
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  LRS

  Feb 2024 - now

  Vice President of Transformation

  Lead the design and execution of comprehensive transformation initiatives to drive business growth and operational excellence.Define strategic objectives and develop roadmaps to guide the organization through digital transformation, process optimization, and cultural change.Collaborate with senior leadership to align transformation efforts with corporate goals and objectives.Implement change management strategies to foster employee engagement, manage resistance, and ensure successful adoption of new processes and technologies.Oversee project execution, monitor progress, and make data-driven decisions to drive continuous improvement and innovation.Drive cross-functional collaboration and communication to break down silos and drive alignment towards common transformation objectives.Develop key performance indicators (KPIs) and metrics to track progress, measure impact, and drive accountability for results. Show less