Kallie Spiller

Experience

• 

  Certify

  May 2012 - Apr 2020

  Managing the Product Specialist team, I assist the Sales department with content and product expertise for potential clients to meet their requirements and deliver tailored training. I participate in sales and proposal presentations and identify additional product/services opportunities.Responsibilities:• Acting as a Subject Matter Expert and creating materials for training and adoption of features and functions• Conduct business process reviews with prospective customers to understand their specific needs and to tailor a presentation that addresses their business objectives.• Conduct in-depth onsite and Web presentations and demonstrations of Certify• Complete occasional RFPs, Security Questionnaires, Trial set-up• Work in a fast paced, team-oriented environment to achieve business goals.• Accomplish targeted performance objectives with a positive and can-do attitude. Show less • Provide demos, webinars, and technical guidance to prospects, customers and partners as well as proof of concept support• Identify, document and communicate business and technical requirements• Promote internal knowledge sharing, guidance and mentoring to other team members• Understand and articulate functional capabilities, limitations and conditions of solutions as they relate to varied customer scenarios• Respond to RFP/RFI proposals and provide architectural guidance on solution implementation, maintenance and ongoing operations Show less As an implementation and training manager I provide full implementation services to companies using the Certify Travel and Expense Management software. I am responsible for all components of the successful implementation of new clients while delivering a positive customer experience that is second to none.As an Account Manager at Certify I am responsible for developing and nurturing Executive-level relationships with existing clients in order to identify both opportunities for expansion and issues that impact a clients overall success with Certify. This is accomplished through a combination of scheduled Business Reviews, proactive outreach, and reactive response to both executives and client-identified primary points of contact. I work closely with all departments at Certify to maximize customer retention, grow existing customer engagements, and also ensure Certify delivers a client experience that is second to none. Show less

  • Product Specialist Manager

    Jan 2018 - Apr 2020

  • Product Specialist

    Mar 2016 - Mar 2020

  • Implementation and Account Manager

    May 2012 - Mar 2016