John Michael Anthony Lucas

Experience

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  DreamHome Remodeling Inc.

  Aug 2007 - May 2009

  Sales Associate

  Used and built communication skills by going door to door as a canvasser, engaging with homeowners, and setting appointments with them to provide estimates for home improvement projects.

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  Republic Title Inc

  Aug 2011 - Aug 2013

  Post-closing assistant

  Learned office environment etiquette as an assistant. Responsibilities included: data entry, office management, file clerk, mail recorded documents.

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  Aflac

  Aug 2015 - Sept 2015

  Benefits Administrator

  Set appointments to meet with decision makers to inform them of the benefits they could provide their employees.

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  Republic Title Inc

  Aug 2015 - Dec 2015

  Office Manager

  Office Manager – This role includes greeting and assisting clients; managing and maintaining a filing system; managing and processing information requests; responding to phone inquiries; managing courier services; performing data entry; planning and scheduling appointments for clients; and ensuring delivery and processing of Title paperwork. Post-Closing Assistant – This role includes administrative processing of deeds and deeds of trust for new homeowners by organizing correspondence files, performing data entry completing appropriate forms, and finalizing transmission to appropriate local government offices and banks. Show less

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  Berenzweig Leonard, LLP

  Dec 2015 - Dec 2019

  Office Manager

  Project Manager – This role includes leading special projects, initiatives, and events for staff attorneys. Some examples: coordination of deeds of trusts efforts; event planning for Legends of Gridiron; managing and supporting events with firm affiliates and media. Administrative Manager – This role includes procuring and managing vendor contracts; drafting pleading binders; overseeing online and hardcopy filing systems; processing, directing, screening, and responding to legal correspondence; data entry for legal services; managing scheduling for attorneys, including planning appointments, booking travel plans; managing and maintaining all inventory; responding to phone inquiries and assisting clients in-person; and arranging and directing courier and mail services. Accounts Receivable Assistant – This role includes managing and tracking accounts receivable, including collections, account deposits, bookkeeper reconciliations, and billing data entry. Social Media Coordinator – This role includes assisting with the promotion of special events and interacting with clients online through various social media platforms. Assistant Manager of John Riggins Store – This role includes managing and servicing our online store through the processing of transactions and sales; responding to customer inquiries; and oversight of packaging and shipping. Show less

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  GameStop

  Apr 2021 - Feb 2022

  Store Manager

  Manager – This role includes leading, managing, training, and coaching an assistant manager and five additional staff members. It also includes recruiting, hiring, managing staff schedules, and providing performance reviews for staff members. Operations Manager – This role includes opening and closing the store; reconciling cash and credit transactions; managing the cash drawer and making cash deposits; managing, tracking, and maintaining store inventory; oversight of packaging and shipping of materials; and responding to customer inquiries about sales transactions or services. It also includes making discretionary decisions involving sales initiatives, operational effectiveness, and all other aspects of the day-to-day business processes.Marketing Management – This role includes overseeing and maintaining store signage; preparing and implementing window and store displays; establishing and placing posters within store; and distributing flyers and mailers to advertise products. Show less

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  Nice Heating & Air

  Aug 2023 - Aug 2024

  Customer Service Representative

  Builds and maintains relationships with clients to resolve customer inquiries as well as communicate products and services. Remotely schedules, manages, and processes orders in Service Titan. Understanding the Heating Venting and Cooling industry through Nexstar and Used Whale to better assist clients and vendors in everyday tasks. Dispatching service technicians and project managers to locations and homeowners in need of HVAC services and quotes.