David Hidalgo Ramos

Experience

• 

  Centre d'estudis Roca

  Oct 2003 - May 2004

  Scholar System Administrator

  Maintenance of equipment, networks, responsible of backups, system restores, documentation and corporative presentations.

• 

  Pc City Spain S.A.U.

  Oct 2005 - Mar 2006

  Technician with commercial skills

  Making a first analysis to the computers, identificating the error before sending them to repair.Technology products shop assistant.

• 

  LF Channel S.L.

  Jan 2009 - Jan 2011

  Promoter

  Shop assistant of technological products like laptops, notebooks, netbooks, antivirus software, etc...

• 

  CESPA

  Jan 2010 - Jan 2011

  Intern of Information System Department

  Giving support to the Information System department,with project management, test cases, documentation, administration tools etc...

• 

  Accenture

  Dec 2011 - Jun 2012

  Intern (Junior programmer/analyst at CEO UMGI Supply chain management)

  Giving support to the department with server administration, PL/SQL Oracle new implementations, investigating possible improvements for data uploading system.

• 

  Alinto

  Jul 2013 - Jun 2016

  Technical Support Representative

  Member of the Technical Support team (French, English and Spanish), and responsible for customer support service in Spain.Lyon: July 2013 - February 2014Madrid: February 2014 - June 2015Lyon: June 2015- Pre/post Sales- Technical Support- Log analysis- Test cases- Onsite/Online Software Demos/Formations- Creation of New service/software's documentation- Project development- Email Hosting administration- Exchange User administration- MySQL databases admnistration- Powershell Show less

• 

  Trovit

  Jun 2016 - Jun 2017

  Technical Support Analyst

  As a technical support analyst, my responsibilities are:-Technical consultancy concerning campaign configuration and product usage.-Support and troubleshooting of technical issues, e.g: Troubleshoot pixel implementation issues with partner sources.-Be responsible for undertaking project work across the team as required – participation in global projects, custom solutions for clients, testing new functionalities...-Presenting and articulating technical concepts and mapping customer needs to current and future product offerings.-Identify any training needs for clients and colleagues, prepare and deliver the materials-Create internal and client facing documentation Show less

• 

  Criteo

  Jun 2017 - now

  • Senior Technical Solutions Engineer

    Oct 2022 - now

  • Technical Solutions 2

    Apr 2019 - Oct 2022

  • Technical Solutions Engineer

    Jun 2017 - Apr 2019