Joanne Clarkson

Experience

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  BT Global Services

  Jan 2002 - Jan 2005

  Team Leader - Asset Management Redeployment/Disposal Service

  • Promoted to team leader within 6 months of commencing role. • Represented BT Asset Management Team at meetings with the DWP, presenting claims.• Improved the quality of asset information by implementing data quality control measures.• Assisted in the design of the Access Hardware Inventory Database.• Validated monthly collection and completion claims from the supplier and carried out extensive analysis on the monthly claims, solving problematic issues.• Calculated collection and completion service charges compiled and presented reports to the client and calculated the average annual claims from suppliers.• Raised and managed purchase orders for suppliers.• Compiled a variety of monthly reports detailing the monthly product types and values. Show less

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  EDS, an HP Company, Facilities Asset Management

  Jan 2005 - Jan 2007

  Programme Manager

  • Single point of contact for the team project planning and training. Demonstrated project control techniques, monitoring the deliverables of the team via MS Project and designing project improvement plans.• Quality Controller for 60+ staff with responsibility for applying appropriate quality controls. Liaising with external Quality Management Teams, ensuring full compliancy of corporate quality processes and standards• Business Analysis used to measure deliverable requirements with resources and costs.• Created the SOFT Reports, Risk register and applied qualitative risk management techniques. • Conducted Peer, Team customer reviews, created training records and training plans.• Designed and created the Asset Management intranet website. Provided web support for the Team as well as managed the site on a daily basis.• Managed the transition of data and uploads onto the Asset Management MS SharePoint Knowledge Centre site. Trained peers.• Single Point of Contact for co-ordinating the team move from one site to another. Show less

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  Hewlett Packard Enterprise Services

  Jan 2007 - Oct 2015

  • Responsible for managing the Hardware Asset Hosting service contract for the DWP Account.• Single Point of contact for account queries, attending daily conference calls and weekly planning meetings. Provided ad-hoc reporting as and when required.• Tracked the account hardware assets through their full cycle from purchase to disposal.• Establishing client requirements and providing a high standard of customer service. • Promoted corporate strategies and ensured all contractual requirements were fully adopted. • Improved the reliability and accuracy of the Hardware hosting inventory, resulting in a contract extension. • Analysed key financial data and reconciled figures which enabled the company to better manage the 100k + IT Hosting Hardware assets within the UK. • Created and managed the team process documentation, Operational Level Agreements, work instructions and data-flow processes. • Implemented a tool for integrating asset data. Designed the metrics and exception reports as well as on-demand bespoke analysis work.• Identified reporting solutions to meet contractual agreements.• Increased business performance by organising and delivering specialised audit programmes liaising with external auditors. • Created and designed Service Improvement Plans, providing guidance and driving solutions through Go to Green Plans. • Researched and implemented alternative methods of capturing assets out in the field. • Identified quality improvements and documented clear strategies for moving the account forward. The Service Improvement Strategies were implemented; data quality was significantly improved and I was recognised for this achievement by the DWP. Show less • Single point of contact for assigned clients, responsibility to analyse, define and implement asset management services. • Delivered transition for a number of large blue chip organisations from existing processes to agreed contracted service delivery asset management processes.• Designed transition processes alongside implementation schedules. • Liaised with clients, vendors, third parties and internal teams.• Organised and performed Physical Audits for customer sites, approx. 100k assets per site.• Implemented Service and Operational Level agreements between stakeholders.• Founded the Transition Team documentation including Roles and Responsibilities and internal Work Instructions.• Communicated corporate standard tool and process knowledge, circulated updates and coordinated training to assigned clients and internal teams. Show less

  • Service Delivery Consultant, Asset Management

    Jan 2010 - Oct 2015

  • Account Delivery Transition Manager, Regional Service Centre, Account Business Management

    Jan 2007 - Jan 2010
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  Department for Work and Pensions (DWP)

  Sept 2016 - now

  • Quality, Compliance & Continuous Improvement Manager

    Jun 2017 - now

  • Disputes Case Manager

    Sept 2016 - now