Shanika J.

Experience

• 

  Whole Foods Market

  Feb 2019 - Apr 2021

  · Phones charged and ready to go· Checked in all team members and assigned breaks.· Checked that team members were in dress code and ready for their shift.· Huddled with team members to go over key topics for the day.· Followed through with team members that needed extra help to be sure they are ready to stage before I left them.· Kept an eye on replacements and made sure I helped shoppers if they do not know what to offer.· Checked in with Dutch dispatcher and flex drivers to open communication· Helped gather all bags for repicks and walked the shopper through the process Show less · Supervised and delegated tasks to team members.· Opened and closed department according to established procedures.· Ensured all necessary breaks were given.· Communicated with team concerns to the Team Leader and Associate Team Leader.· Set and achieved the highest standards of retail execution.· Fostered and encouraged a positive environment of outstanding teamwork, mutual respect, and exceptional morale.· Maintained awareness of customer flows and needs and responded promptly to customer needs and questions. Show less

  • E-Commerce Supervisor

    Aug 2020 - Apr 2021

  • Store Support Supervisor

    Feb 2020 - Aug 2020

  • Customer Service Desk Team Member

    Sept 2019 - Feb 2020

  • Cashier

    Feb 2019 - Sept 2019
• 

  The Wing

  Apr 2021 - Aug 2022

  Shift Manager
• 

  DashCorps

  Oct 2022 - Nov 2022

  Shift Lead

  Lead a group of couriers and associates through their shift and ensured the team was set up for success to work safely and productively.Received product from vendors, placed product in appropriate locations, prepared customer orders, help cleaned and organized work areas,ensured vehicles were properly stored, charged and maintained.Utilized data analytics & visualization tools (Sigma) to analyze essential metrics and provide performance management to the couriers and associates.

• 

  Plus One an Optum Company

  Nov 2022 - now

  Provide primary support to the Vice Presidents on the Wellness team:• Manage calendars: scheduling and arranging various complex meetings including room reservations, dial-in, video conference, attendee lists, time zones and register visitors• Phone coverage: screening calls and directing to the appropriate person, escalating crisis calls as necessary, answering wellness information line, providing back up phone coverage for Benefits and Personal Finance Leadership Team• Coordinate with executive and senior administrative assistants to handle requests and queries from senior managers• Prepare and submit Concur ReportsManage select Wellness programs, systems and processes:• Provide Microsoft office support such as reformat Excel spreadsheets and preparing PowerPoint presentations• Set up new hire onboarding requirements and system access• Submit and process Wellness vendor invoices, monitoring invoice payment process, supporting monthly reporting, and depositing incoming check payments• Facilitate bereavement requests and delivery for the AmericasAssist Wellness functions with program administration and coordination:• Provide additional administrative assistant support to Ergonomics team as needed• Assist with phone coverage for the Wellness information line and answer emails in the Wellness Inbox• Coordinate Wellness Programming logistics such as booking conference rooms, creating dial-in numbers and registration links, and requesting distribution lists, managing sign-in sheets and participation reconciliation process Show less Oversaw a team of five full-time and several part time receptionists while ensuring appropriate front desk coverage.• Oversaw payroll and monitored department budget.• Oversaw day-to-day operations and ensured a high level of customer service for all members on a daily basis.Strived and continually improved member experience and engagement.(Achieved and maintained above 98% member satisfaction)• Oversaw receptionist life cycle (hiring, onboarding, training and development and off boarding.• Increased membership through on the spot sign up at Biannual Wellness Fair and Refer a Colleague Promotions. Show less

  • Administrative Coordinator, Wellness

    Jan 2024 - now

  • Director of Client Services, Fitness

    Nov 2022 - Jan 2024