Jessica Pena

Experience

• 

  American Benefit Plan Administrators, Inc.

  Aug 2003 - Aug 2007

  Investigated, analyzed and determined extent of the plan's liability concerning medical, dental, vision and/or disability claims. Calculated benefit payments and approved payment of claims. Interacted with clients and other departments to investigate, resolve and provide information in response to inquiries about claims, benefits, eligibility and complaints. Quote and explain benefits regarding plan coverage.

  • Claims Examiner

    Dec 2006 - Aug 2007

  • Customer Service Representative

    Aug 2003 - Dec 2006
• 

  Zenith American Solutions, Inc.

  Aug 2007 - Apr 2022

  Second level support for the operations of the Technical Assistance Center and serves as a mentor to Technical Support Technicians while also acting as a representative of the IT department to internal customers. First line of support in desktop infrastructure, including hardware and operating systems, for largest Third Party Administrator servicing over 44 offices nationwide. Responsible for handling all possible third party liability claims, and to interact with attorneys, participants, providers and other insurance companies to recover lien amounts for the account.

  • Information Systems Security Officer

    Mar 2020 - Apr 2022

  • IT Business Systems Analyst

    Sept 2018 - Mar 2020

  • Senior Desktop Engineer

    Mar 2018 - Aug 2018

  • Network Services Technician

    Aug 2015 - Feb 2018

  • Subrogation Coordinator

    Aug 2007 - Jul 2015
• 

  Harbour Benefit Holdings

  Mar 2022 - now

  Lead Information Systems Security Officer