Jennifer Bowers

Jennifer Bowers

Provider Representative

Followers of Jennifer Bowers86 followers
location of Jennifer BowersBoonsboro, Maryland, United States

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  • Timeline

  • About me

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  • Education

    • Middletown High School

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    • Middletown High School

      1996 - 1999
      High School Diploma General
  • Experience

    • UnitedHealth Group

      May 2012 - now
      Provider Representative

      o Principles of Effective Training -background in adult learning, classroom management and certified trainero Managing employee’s attendance and metricso Coached agents on qualities, failed ues surveys, and adherence issueso Reported outages, coaching’s and attendance to Workforce and Leadershipo Implemented training with correct procedures on Step Therapy andRadiology Gap intakeo Support Team by implemented improvement opportunities to provider services through the Voice of Employee Submissionso Showed Initiative during escalated calls delivering timely and workablesolutionso Enhanced Provider experience with the physician portal educating them to initiate prior authorization and referrals on-lineo Advocated for 940providersa month Show less

    • UnitedHealthcare

      Aug 2021 - now
      Provider Relations Representative
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jennifer Bowers
      on the job training - Jun 2021 Hi Jen! I feel fortunate that I had you with me for all my training! You have that innate sense of knowing when someone needs help, but isn’t asking for it. The way you check in on us during calls is very comforting, and builds confidence. I know my struggle has been trying to research answers for providers quickly, but you have taught me that accuracy is far more important that speed. You have provided so many “pro-tips”, that I’ve created a… Show more Hi Jen! I feel fortunate that I had you with me for all my training! You have that innate sense of knowing when someone needs help, but isn’t asking for it. The way you check in on us during calls is very comforting, and builds confidence. I know my struggle has been trying to research answers for providers quickly, but you have taught me that accuracy is far more important that speed. You have provided so many “pro-tips”, that I’ve created a One Note named “Jen’s pro-tips”. I keep every bit of info you share. You have always adapted to the way each of us learn, and you are very patient. I think you’re an excellent teacher, have consistent approaches, and are very compassionate and understanding. You have an incredible knowledge base, and I never hesitate to just throw a question at you! (As I’m sure you’ve noticed)! Sometimes when I have a question, I just think “what would Jen say”? Keep being you, you’re awesome. Thanks for everything. Best, Denise Show less