Nathan Harrod

Experience

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  Counselling Clinic Inc.

  Jan 2004 - Aug 2005

  Business Operations Administrator

  • AS/400 and systems administrator for 52 windows XP based systems.• Assisted users with minor hardware and software issues.• Created reports for management using SQL and Query/400.• Handled accounts payable, payroll, fringe benefits, and grant payments.• Converted counselor's notes into a paperless system using Adobe Acrobat Professional.

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  L'Oréal

  Aug 2005 - Jul 2007

  Computer Operator

  AS/400 Computer Operator/Operations Support contracted through JRD Resources,<br>• Monitored 2nd shift AS/400, Windows NT/2000 and HP UNIX Systems.<br>• Ensured that end of day processing completed and the inventory system was ready for next day operations to begin.<br>• Monitored system backups and network connectivity.<br>• Assisted field sales users with network connection problems with Laptops.<br>• Notified groups regarding database and hardware issues.<br>• Assisted with asset recovery and created databases for hardware for internal audits.<br>• Re-imaging of assets for operating system migrations. Show less

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  Windstream

  Jul 2007 - May 2023

  Provisioned and troubleshot Acme Packet Session Border Controllers, and Metaswitch class 5 switch with Adtran IAD's. Escalation point for voice related issues for other groups. Network monitoring for Voice Switches. Troubleshooting voice issues on DSLAMs. • Router, Switch and DSL support. • Worked in a 24/7 NOC enviroment, troubleshooting router, switch and transport issues.• Engaged Vendors for support when needed and co-ordinated troubleshooting between carriers to resolve circuit problems. Provisioned and troubleshot Acme Packet Session Border Controllers, and Metaswitch and Broadsoft Voip switches with Adtran IAD's. Troubleshot QOS problems within the network as well as customer circuit issues with T1 across 3rd party carriers. • Provisioned DSL connections for new customers and supported field technicians with problems at the customers premise.• Troubleshooting DSL problems.• Identifying over utilization in the network.

  • Network Analyst III VoIP NOC

    Aug 2014 - May 2023

  • Network Analyst II DNOC

    Oct 2010 - Aug 2014

  • Network Analyst II VNOC

    Aug 2009 - Oct 2010

  • Network Analyst II Broadband TAC

    Jul 2007 - Aug 2009
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  Entergy

  Aug 2023 - now

  Information Technology Consultant