Mfoniso Oton. ACIB, DCP

Experience

• 

  National Examinations Council (NECO)

  Mar 2009 - Sept 2010

  Data Entry Intern

  ● Achieved a 93% cumulative success rate for entering data based on speed and accuracy. Prepared customized reports for managers using Advanced Microsoft Excel functions.● Developed, maintained, and managed organized records of all project schedules and deadlines.

• 

  Justice Forte Chambers

  Mar 2015 - Oct 2016

  Practice Manager

  • Ensured that all areas of the practice are well maintained and that the staff has the necessary tools to complete all tasks in an efficient and cost-effective manner.• Provided leadership for daily operations of practice including supervision, setting performance expectations, and documentation of personnel issues.

• 

  Access Bank Plc

  Aug 2018 - Mar 2024

  • Tracked and approved all customers transactions ensuring confidentiality in respect to the bank policy.• Handle banking operations related to determining financial objectives, preparing & implementing systems, policies & procedures for streamlining the banking operations• Maintained good working relations with customers and provided optimal quality of customer services • Acted as the customers' first point of contact by serving the customers' total financial service needs, recognizing and uncovering opportunities and contributing directly to the success of the branch.• Increased customer satisfaction rate by maintaining close rapport with customers while promoting bank products and services.• Responsible for product knowledge in major financial products such as but not limited to payments, deposits, and savings.

  • Assistant Branch Manager

    Jan 2022 - Mar 2024

  • Retail Operations Specialist

    Aug 2018 - Mar 2024
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  Sterling Bank

  Feb 2024 - now

  Service Manager