Ben Gesch

Experience

• 

  Applerouth Education

  Jan 2016 - now

  Provide the highest level of service possible Address any incoming client questions or concerns and work to provide the best solution Schedule/Reschedule mock testsAnswer billing inquiriesEscalate refund requests as appropriateCommunicate positive and negative tutor feedbackGain familiarity with tutoring staff in order to answer questionsFacilitate communication between tutors and clients as needed, and assist with tutor assignmentsUnderstand and communicate the Higher Score Guarantee and its requirementsAssist Clients in completing online purchasesContact clients for student profile information and to assist with assignmentsContact clients to remind them of scheduled events or meetingsContact clients about any group or mock test cancellations or schedule changes and provide suitable alternativesManage the reassignment process and keep client informed of progressBackup the main reception line as neededOther tasks as the company might require Stay abreast of tutor and industry trends to help answer client questionsParticipate in regular check-in and All Hands meetingsOther tasks as the company may require Show less

  • Senior Program Director

    Apr 2023 - now

  • Senior Program Advisor (Sales Rep)

    Jul 2021 - Apr 2023

  • Program Advisor (Sales Rep)

    Oct 2018 - Jul 2021

  • Program Manager

    Jan 2016 - Oct 2018