Iqshaan Jooma

Experience

• 

  Coles

  Sept 2014 - now

  Customer Service Representative

  A customer service representative at Coles express where we aim to be Australia's number one convenience outlet.Duties and achievements: ● Troubleshoot EFT terminal and POS system to resolution.● Achieved 95% customer satisfaction rating through friendly and efficient service.● Handled 550+ customer inquiries per shift with a 90% resolution rate.● Maintained 100% accuracy in processing transactions, ensuring error-free cash reconciliation.● Increased flybuy loyalty program enrolment by 20%, promoting benefits and driving customer engagement. Show less

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  Platinum Accounting Australia

  Nov 2018 - Jun 2019

  Intern Assistant Accountant

  Platinum Accounting Australia is a CPA public practice which provides accounting and tax services to different clients including sole traders, individuals, partnerships, trusts and small companies. I have full confidence and competence for all the tasks that I performed:BAS- I have fully understood the details for all 4 activities on BAS reports.- Generated the GST report to fill out G1, G2,G3,G10 & G11.- Liaise with Payroll, Generated the payroll report to fill out W1,W2,W3,W4 &W5.- Accessed Tax Agent Portal. Ran the report and collected the PAYG installment amount for T7.- Finalised 2 quarter BAS.Payroll-Issued payslips for all employees for 6 months.- Generated group certificates for all employees.- Accrued annual leave and sick leave in MYOB/XERO for current employees.Month End Process- Updated fixed asset register, posted general journal in MYOB/XERO.- Updated prepayment spreadsheet, posted general journal in MYOB/XERO.- Understood the budget process and posted the accrual journals in MYOB/XERO.General ledger reconciliation- Reconciled 6 months bank statements in MYOB/XERO.- Reconciled 6 months credit card statements in MYOB/XERO.AP/AR- Handled monthly payrun for accounts payable department.- Understood the AR procedure and bad debts written off practice.- Practiced the fundamental data entry (processing invoices). Show less

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  Cardtronics Australasia

  Aug 2020 - Aug 2021

  Accounts Payable Officer

  Duties and achievements:●Liaised with IT manager and troubleshoot CRM software issues to resolution using service now. ●Prepared and executed weekly payment plans, processing an average of 200 payments per week with 99%●accuracy, ensuring timely and accurate financial transactions.● Managed fortnightly processing of employee expense claims, processing an average of 100 claims per cycle, resulting in prompt reimbursement and improved employee satisfaction.● Conducted invoice processing, ensuring the accurate processing of 500 invoices per month, maintaining up-todatefinancial records and supporting efficient financial management.● Implemented credit card reconciliation procedures, reconciling 100 credit card statements per week, reducing discrepancies by 80% and improving financial accuracy. Show less

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  Activ8me

  Jan 2024 - now

  Level 1 Technical Support

  • Follow the guidance provided by Level 2 Technical SupportOfficers, Level 1 Team Leaders Level 1 Technical Specialistsand Technical Support Officers.• Answer incoming phone calls from customers and assistingwith over the phone technical support.• Maintaining accurate information in our ticketing system for allinteraction with customers and related troubleshooting /investigation.• Manage tickets assigned to your person and ensure issuesare followed through to completion or appropriately escalated.• Work with 3rd party wholesale providers such as NBN, Opticomm, Vocus and AAPT where theirassistance is required to solve customer problems.• Communicate with customers and 3rd party’s via phone,tickets, Email and other relevant forms of communication.• Work within our information management system to utilise theinformation and toolsets to accurately investigate customerservices.• Provide coverage across the customer service hours asrostered by Team Leaders. Show less