Maha Rakha

Experience

• 

  Etisalat Global Services

  Nov 2021 - Jun 2022

  Collector Advisor

  • Assist and convince a customer to pay the pending dues.• Investigate historical data for each debt or bill.• Take actions to encourage timely debt payments.• Understand customer problem and provide appropriate solution.• Liaise with all other support functions to resolve customer issues and enable maximum collections.• Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued while in office.• Ensure that the defined KPIs are met and exceeded Show less

• 

  Outserving Plus

  Jun 2022 - May 2024

  • Lead end-to-end recruitment processes for various departments and levels within the organization, from initial job requisition to candidate onboarding.• Collaborate closely with hiring managers to understand staffing needs, develop job descriptions, and create tailored recruitment strategies.• Utilize innovative sourcing techniques to identify and engage passive candidates through social media, networking, job boards, and other channels.• Develop and execute employer branding initiatives to enhance the organization's reputation as an employer of choice.• Conduct thorough candidate assessments, including resume screening, phone interviews, and in-person interviews, to evaluate qualifications and cultural fit.• Coordinate and facilitate interview processes, including scheduling, feedback collection, and candidate debriefing sessions.• Negotiate job offers and manage offer acceptance and rejection processes in a timely and professional manner.• Track recruitment metrics and analyze data to identify trends, areas for improvement, and opportunities for optimization.• Stay informed about industry trends, best practices, and legal requirements related to talent acquisition and employment law. Show less • Coordinate with hiring managers to identify staffing needs.• Determine selection criteria.• Source potential candidates through online channels (e.g., social platforms and professional networks).• Plan interview and selection procedures, including screening calls, assessments and in-person interviews.• Assess candidate information, including resumes and contact details, using our Applicant Tracking System.• Design job descriptions and interview questions that reflect each position’s requirements.• Lead employer branding initiatives.• Organize and attend job fairs and recruitment events.• Forecast quarterly and annual hiring needs by department.• Foster long-term relationships with past applicants and potential candidates. Show less • Assist with posting job openings on various online platforms and job boards.• Screen resumes and applications to identify qualified candidates.• Conduct initial phone screenings to assess candidates' qualifications and interest in the position.• Coordinate interviews with candidates and hiring managers, including scheduling and sending interview confirmations.• Participate in interviews and provide feedback to hiring managers.• Assist with reference checks and background screenings for selected candidates.• Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).• Support the recruitment team with other administrative tasks and projects as needed. Show less

  • Senior Talent Acquisition Executive

    Jan 2024 - May 2024

  • Talent Acquisition Specialist

    Oct 2022 - Dec 2023

  • Recruitment internship

    Jun 2022 - Sept 2022
• 

  Systems Egypt

  Jun 2024 - now

  Senior Talent Acquisition Executive

  •Develop and implement effective strategies to attract top technical talent, leveraging various sourcing channels including job boards, social media, professional networks, and referrals.•Review resumes, conduct initial screenings, and assess candidate qualifications against job requirements. Utilize behavioral and technical assessments to evaluate candidates' skills and competencies.•Build and maintain a strong pipeline of qualified candidates for current and future hiring needs. Develop relationships with potential candidates to nurture long-term connections with our organization.•Partner closely with hiring managers to understand staffing needs, provide guidance on recruitment best practices, and facilitate a smooth hiring process from requisition to offer acceptance.•Contribute to employer branding initiatives to enhance our reputation as an employer of choice within the technical community. Represent the company at industry events, career fairs, and networking opportunities.•Track key recruitment metrics, analyze hiring data, and generate reports to measure the effectiveness of talent acquisition strategies. Use insights to continuously optimize and improve recruitment processes.•Ensure compliance with relevant employment laws and regulations throughout the recruitment process. Promote diversity and inclusion in hiring efforts to build a diverse workforce that reflects the communities we serve. Show less