Anna Lisova

Experience

• 

  Helpware

  Oct 2021 - Dec 2023

  As a Subject Matter Expert, I was integral to optimizing team performance and driving success through strategic support, mentorship, and stakeholder collaboration. My key responsibilities included:Workflow Optimization: Assisting Team Leaders with organizational tasks to enhance workflow efficiency, contributing to smoother operations and increased productivity.Process Documentation: Documenting critical processes and disseminating information to relevant stakeholders, ensuring transparency, clarity, and alignment across the team.Stakeholder Engagement: Regularly meeting with stakeholders to discuss project progress, address concerns, and ensure that objectives were met in a timely and effective manner.Mentorship: Serving as both a personal and group mentor, providing guidance and support to team members to foster their professional development and ensure high-quality performance.Data Management: Creating comprehensive reports and utilizing Google Sheets for effective data management, supporting strategic decision-making and improving process accuracy.Standardization and Training: Explaining procedures and standards to the team, facilitating training sessions, and fostering a cohesive and collaborative working environment.Issue Resolution: Proactively identifying potential challenges and working closely with team leaders and stakeholders to develop solutions, ensuring smooth project execution.Continuous Improvement: Identifying opportunities for process improvements and implementing changes that enhanced team efficiency and productivity. Show less In my previous role, I was instrumental in enhancing product quality and ensuring customer satisfaction through effective management, stakeholder engagement, and meticulous documentation. My key responsibilities included:Quality Improvement: Documenting and reporting bugs, playing a significant role in the continuous improvement of product quality and the overall user experience.Customer Solutions: Delivering timely and effective solutions to customers, ensuring high levels of satisfaction and fostering long-term loyalty.Data Management: Entering and maintaining accurate data in CRM systems, online tools, and cloud-based platforms, ensuring records were always precise and up-to-date.Record-Keeping: Maintaining comprehensive records of customer interactions, transactions, comments, and complaints, which informed decision-making and led to process improvements.Adherence to Standards: Following established communication procedures, guidelines, and policies to consistently deliver high-quality service.Team Coordination: Managing the flow of communication between departments, ensuring that customer issues were resolved efficiently and effectively.Process Optimization: Identifying areas for process improvement and implementing changes that streamlined operations and enhanced service delivery. Show less

  • Subject Matter Expert

    Jan 2022 - Dec 2023

  • Senior Customer Support| Customer Support

    Oct 2021 - Dec 2021
• 

  Beetroot

  Jan 2024 - now

  Lead Quality Manager

  As a Lead Quality Manager, I am committed to ensuring seamless project delivery through strategic collaboration with both internal and external stakeholders. My role is multifaceted, encompassing team performance enhancement, quality assurance, and a strong focus on continuous improvement, all aimed at driving exceptional project outcomes.🔹 Key Responsibilities:Team Performance:I continuously monitor and refine the quality and efficiency of our team’s work. By leveraging data-driven insights, I identify opportunities for improvement and implement process optimizations that significantly boost productivity while minimizing errors. My approach ensures that our team consistently delivers high-quality results in a timely manner.Onboarding and MentorshipQuality Assurance:I lead QA onboarding and maintain rigorous standards across projects, ensuring consistency and accuracy in all deliverables.Data-Driven Analysis:I use advanced Excel techniques to prepare actionable feedback reports and employ predictive analytics to anticipate and resolve potential issues.Hands-on Annotation:I actively engage in annotation tasks, maintaining high standards of quality and efficiency while staying attuned to team challenges.Continuous Improvement:I proactively identify and implement process enhancements, adopting new tools and methodologies to streamline workflows and improve efficiency.Stakeholder Coordination:I act as the primary liaison between teams, partners, and clients, managing expectations and ensuring alignment on goals, timelines, and quality standards.Risk Management:I conduct risk assessments and lead the team through challenges, ensuring swift resolution and minimal disruption to project timelines. Show less