Joyce Mageto

Experience

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  Milimani Law Courts

  Jan 2011 - Jan 2012

  IT Support Specialist
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  Virtual City

  Jan 2012 - Jan 2017

  ☑ Assessed client requirements, monitored ticketing requests, analyzed software issues, resolved developer bugs and mitigated downtime.☑ Steered customer service excellence, achieved YoY account growth, facilitated orientations, utilized CRM platforms, administered service agreements, responded to account issues and reported on engagement rates.☑ Presided over the onboarding of new clients to the online software portal, created new business accounts, gathered requirements, administered data mapping & migration, designed processes and oversaw client onboarding to a new platform. Show less

  • Productivity Team Lead

    Oct 2015 - Jan 2017

  • Account Manager

    Apr 2014 - Oct 2015

  • ERP System Administrator / QA Analyst

    Jan 2012 - Apr 2014
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  Twiga Foods

  Jan 2017 - Jan 2019

  IT Business Analyst / QA Analyst

  ☑ Performed needs analysis, gathered requirements, identified value-added activities and recommended workflows, GUIs and reporting structures.☑ Elevated personnel competency levels across business transformation projects and collaborated with PMO to support multi-phase ERP deployment.☑ Presided over QA testing to ensure meeting of quality guidelines, elevated end-user experience, oversaw the design of test cases and administered unit testing, integration testing, system testing, security & regression testing. Show less

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  Private Employer

  Jan 2019 - now

  Healthcare Professional