Joyce Mageto

Joyce Mageto

IT Support Specialist

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location of Joyce MagetoEdmonton, Alberta, Canada

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  • Timeline

  • About me

    Business Analysis ✯ Agile Scrum Master ✯ ERP Administration ✯ Process Mapping ✯ Customer Service

  • Education

    • Nakuru Computer Training

      -
      Management of Information Systems Diploma
    • University of Eastern Africa

      2008 - 2011
      Bachelor of Business Information Technology
  • Experience

    • Milimani Law Courts

      Jan 2011 - Jan 2012
      IT Support Specialist
    • Virtual City

      Jan 2012 - Jan 2017

      ☑ Assessed client requirements, monitored ticketing requests, analyzed software issues, resolved developer bugs and mitigated downtime.☑ Steered customer service excellence, achieved YoY account growth, facilitated orientations, utilized CRM platforms, administered service agreements, responded to account issues and reported on engagement rates.☑ Presided over the onboarding of new clients to the online software portal, created new business accounts, gathered requirements, administered data mapping & migration, designed processes and oversaw client onboarding to a new platform. Show less

      • Productivity Team Lead

        Oct 2015 - Jan 2017
      • Account Manager

        Apr 2014 - Oct 2015
      • ERP System Administrator / QA Analyst

        Jan 2012 - Apr 2014
    • Twiga Foods

      Jan 2017 - Jan 2019
      IT Business Analyst / QA Analyst

      ☑ Performed needs analysis, gathered requirements, identified value-added activities and recommended workflows, GUIs and reporting structures.☑ Elevated personnel competency levels across business transformation projects and collaborated with PMO to support multi-phase ERP deployment.☑ Presided over QA testing to ensure meeting of quality guidelines, elevated end-user experience, oversaw the design of test cases and administered unit testing, integration testing, system testing, security & regression testing. Show less

    • Private Employer

      Jan 2019 - now
      Healthcare Professional
  • Licenses & Certifications

    • Project Management Certificate

      Sirius Consult
      Jan 2019
    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Jan 2019