Alex Buna

Experience

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  KaiserAir Inc. Oakland, Ca

  Jun 2001 - Aug 2003

  Customer Service Lead

  - Created and updated new and existing customer profiles in a DOS based software system.- Helped create and implement a new concierge position, still used today by KaiserAir - Acted as a information conduit between customers and concierge- Skilled at air traffic communications (ATC) - Provided creative ideas to enhance performance and productivity- Invoiced large quantities Jet Fuel and Avgas daily.- Knowledgeable in the safety measures needed when towing privet aircraft from a single engine Cessna to a Boeing 727- Answered inquiries regarding invoices and services over the phone daily (100+ Calls)- Collected payment on services rendered- Made collection calls on outstanding invoices- Batched POS systems nightly- Recognized for an "Extraordinary Act of Kindness" from the President of KaiserAir Inc. Ronald J Guerra. Show less

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  Business Jet Center, Oakland Ca

  Mar 2004 - Jan 2007

  2nd Shift Manager

  - Organized and prepared revenue and expense reports on schedule weekly- Provided customer service above and beyond my duty- FBOedge (CRM) software trained and certified.- Received recognition of 2 years of outstanding service.- In a years time, promoted from lead customer service representative to 2nd shift manager.- Knowledgeable on festivities in the local area for customers to enjoy while visiting.- Increased revenue within a year with marketing tactics, increasing customer traffic- Grew clientele nationally by attending conventions annually (NBAA)- Inventoried supplies and restocked as needed- Took catering orders and delivered them to aircraft when they arrived- Organized transportation for crew and passengers (taxi, limo and rental car) - Maintained a very organized filing system and provided new filing tactics - Provided innovative ideas for effecting the customer on a more positive personal level- Preformed conflict mediation for disagreements between line service men and the customer service department- Filled out reports for disciplinary or corrective actions needed to be taken toward employees. Show less

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  HIlton Newark/Fremont, Ca

  Mar 2007 - Sept 2007

  Journey Ambassador

  - The first to preform the job of Journey Ambassador for the Newark, Hilton.- Managed all matters of "First Impression"​ for guests visiting the hotel from check in to check out- Provided information on both hotel and surrounding services- Preformed as a representative of the Hilton Newark for events held in the convention area of the hotel.- Arranged travel, restaurant and entertainment for visiting guests- Met with VIP's checking into the hotel and handled all special requests- Assisted with holiday events being held in the restaurant of the hotel- Supported the sales department by giving tours of the hotel for guests looking to purchase event space.- Certified in the OnQ software system used at all Hilton locations for guest check in and inventory- Cross trained in all aspects of Hilton hotel services from event sales to maintenance.- Approached guests and vendors on a constant bases to survey business- Reported on the moral of the hotel at weekly meetings with management. Show less

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  DirectBuy of East Bay, Ca

  Dec 2007 - Apr 2008

  Pricing Specialist

  - Processed orders and gave support in the logistics for items purchased at wholesale- Maintained the inventory of catalogs for 100+ vendors- Improved knowledge of manufactures for home improvements in the US- Assisted customers with large home improvement and remodeling projects.- Gave support on customers choices of decor- Trained both employees and customers on process of purchasing items at wholesale directly from the manufacturer.- Updated catalogs on a weekly bases making sure the inventory we were marketing was up to date and available for purchase.- Helped the sales department with customers interested in becoming members. Show less

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  Volo Aviation LLC

  Jun 2008 - Oct 2010

  Customer Service / Admin. Asst.

  - Maintained pricing of large shipments of Jet Fuel and Avgas weekly (ExxonMobil & Shell)- Asked to step in as general manager during ownership transition (6 month period)- In charge of providing customer service training- Assisted in Payroll (PrimePay) - Conducted the On-Boarding and Off- Boarding of employees- Researched companies and owners of privet aircraft for marketing (AMstat)- Marketed our services to owners of privet aircraft planning to visit or conduct business in the East Bay area.- Compiled sales and expense reports daily.- Created graphs and power points for presentations (Excel)- Provided assistance in logistics for pilots needing to ship items to various locations.- Handled all incoming calls and faxes (75+ calls daily)- Purchased and restocked aviation charts- Relaid important information between pilots and their passengers- Maintained discrete professionalism for all our customers from pilots and politicians too actors and musicians taking private flights Show less

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  Robert Half International

  Sept 2012 - Dec 2012

  Customer Service Rep. For R.H. Corporate Office

  -Provided Customer service and payroll information for all states west of the Mississippi and Canada-Received a certificate in Customer Service Excellence-Inputted information into the CRM program Micro J for contracted (Temp) employees.-Worked with HRMS, FMS and SCM program (PeopleSoft) to maintain employee financial information for all RobertHalf International employees (Recruiters/Staffers).-Answered 90+ calls including emails daily-Consistently exceeded quotas while maintaining accurate notation of accounts-Provided support for contracted employees (Temps) needing information on status of employment or payment records.-Confirmed employment history for companies looking into hiring on any of our contractors.-Provided logistics for contractors requiring payment quickly (UPS/FEDEX)-Set-up contractors wanting to use direct deposit as a payment method .-Provided contractors status on their W-2 Show less

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  PipeSpy Inc. -Oakland

  Jun 2013 - now

  Office Manager

  - Worked independently.- Maintained a detailed calendar with information on upcoming & current projects for Mgt. & sales for those seeking repair or compliance on sewer lateral lines (for 4+ Employees)- Inputed AP (QuickBooks Pro), developed "Unpaid" reports for Mgt. and processed payments through POS.- Assisted with pursuing collections on past due acc., tracking communications & developed reports.- I arranged all inspections by city & county inspectors for all projects. - Verified inspections have been completed & maintain detailed information as such.- Researched & filed for all required permits (Building/Public works, sanitary districts., B.A.R.T. & CalTrans)- Managed all aspects of Customer Service for all incoming calls, faxes & emails- Maintained a close working relationship with sanitary districts & public works departments in the EastBay (EBMUD, STEGE, Etc)- Provided support for 3+ Salesmen, 1 Operations manager, 1 Project manager & 3 owners.- Trained & managed 1 part-time office assistant,- Created & administered new & efficient ways of improving business- Created training guides on permit procedures- Mitel Phone Management (inputting all contact information & process reports)- Pursued all refunds for permits & bonds, tracking communications & updated reports.- Updated their filing system making researching past projects more proficient through Google Drive.- Updated Pipe Spy’s permitting processes & created PDF forms to make the filing of permits faster & more professional- Researched & created marketing materials (Logged Pens, Hand-Sanitizers, envelopes, DVD’s)- Maintained a record of receipts for purchases made by Pipe Spy's employees. Updated suspense reports & researched reasons for purchase.- Experienced w/ Waivers of Subrogation and Conditional/Unconditional waivers of release.- Cal/OSHA certified - administrates safety guidelines and protocols. Show less

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  Jemz LLC

  Mar 2020 - now

  President

  -Actively pursues the interests of our clients to insure satisfaction when purchasing those products through Jemz LLC. (Purchasing Management)-Keeps an updated and accurate account of inventory and cost. (Inventory Manager/Control Analyst)-Manages AP and AR (Accounting)-Creates and implements ways of reaching new customers through marketing and sales events. (Sales/Marketing)-Handles all packing and shipping of items purchased. (Logistics)-Responds to questions or concerns from customers quickly (Customer Service). -Implements changes to procedures to become more efficient and productive. (Operations)Co-Host of a 4hr show presented through Facebook where we sell handcrafted items as well as various gemstones, minerals and jewelry. Your one stop shop for handmade stone bracelets, high quality jewelry and selected gems. We're a group of crafting gurus, taking a unique spin on the jemz that we've all grown to love over the years. Hustling night and day from the Bay Area of California, we now offer shipping all over the US. The best way to meet us is on a Facebook Live. You’ll see things you won’t find posted on the Facebook wall during the live shows, including one of a kind items, special guests and “Showtime Sin-ergy” deals! We also offer late night shows on occasion (it’s best not to have small ones around for this show). We hope you’ll join us on a Facebook live and meet others who are part of the Jemz Family. Join our group page on Facebook, Sassy Jemz. We encourage members of the Jemz Fanz to share ideas, information and inspire others. Drawings are also held in the group and prizes are only available to members. You can join at: www.facebook.com/groups/SassyJemz Get Inspired, Be Inspired and Rock your Jemz.-Jemz LLC Team Show less