Kerry Howie, PLP

Experience

• 

  Convergys

  Oct 1998 - Oct 2007

  Manager, Operations
• 

  ADP

  Oct 2007 - now

  l am a liaison between MNC Client Service and MNC clients to ensure effective communication and coordination of issue management, service delivery activities, and achievement and reporting of overall ADP operational performance requirements. With an emphasis on providing World Class Service, the Regional Service Relationship Manager is responsible for managing expectations within the client organization and the MNC Client Services team to ensure service delivery requirements are understood and achieved by both parties. I act as a conduit to ensure effective communication and coordination on service related issues; Prepares and presents operational performance metrics and assists in the planning and coordination of service delivery events affecting both parties. Show less

  • Principal Global Relationship Manager at ADP GlobalView

    Mar 2023 - now

  • MNC - Senior Service Relationship Manager

    Jan 2016 - Mar 2023

  • GlobalView - Manager, Practitioner Service Center

    Sept 2011 - May 2016

  • COS - Service Manager

    Oct 2007 - Sept 2011