Amy Wilcox

Experience

• 

  Leon's Home Furniture

  Jul 2011 - May 2013

  Front Office Supervisor

  Worked as a Front Office Supervisor, responsible for both opening and closing the front office, including balancing cash drawers, completing daily reports, and record keeping. Supervised a team of part time front office associates, managing moral and interpersonal relations. Effectively multi-tasked during both regular and high volume sales periods to properly execute all aspects of the position, including reception, sales invoicing, and customer service. I was chosen to train front office staff at a new store in Brantford, regularly liaising between Guelph and Brantford to ensure the highest level of customer service during a time of high volume sales in each store. Engaged in training sessions on an individual and group basis. Show less

• 

  WE

  Oct 2013 - Jan 2017

  Successfully coordinated a client base of 150+ travellers at any given time, effectively managing a wide variety of departure dates/times and travel itineraries. Demonstrated excellence in tracking customer data and trip status through daily use of Salesforce CRM; regularly developed and analyzed dashboards and reports to gain insights on client life-cycle and client experience. Helped to improve the net promoter score to 94 percent for the Trips Team, by analyzing data collected from newly implemented customer surveys. The data helped our team recognize that our client’s wanted to feel better prepared for their trip and resulted in a change to our client on-boarding procedure.Researched, wrote, and implemented multiple Standard Operating Procedure guides, providing routine updates and training to ensure information was disseminated clearly. Show less

  • Coordinator, Corporate and Family Engagement

    Apr 2014 - Jan 2017

  • Seasonal Trips Facilitator (Occasional)

    Apr 2014 - Jan 2017

  • Executive Office - Intern

    Oct 2013 - Apr 2014
• 

  Shred-it

  Jul 2017 - now

  - Manage program readiness for net-new off-shore prospecting effort - Support National Accounts/Enterprise level business partners with marketing requirements; including but not limited to Request for Proposal presentations, Quarterly business review templates, program marketing for group purchasing organizations to engage members and increase revenue for both parties- Developed in-market messaging and product campaigns for the Shred-it brand- Developed and managed data acquisition programs to support Go-to-Market efforts Show less

  • Senior Marketing Associate

    Sept 2020 - now

  • Marketing Database Analyst

    Jul 2017 - Sept 2020