Nicholas Clem

Experience

• 

  Baker Hughes

  Jun 2004 - now

  – Lead regional applications, technical support, and reliability engineering for Completions & Well Intervention (CWI) product lines, covering 12 countries across North Africa, Middle East, Turkey, and India.– Responsible for flawless Service Delivery performance through management of field employee competency, job planning and preparation activities, job execution support, and post-job analysis.– Interface with customers to understand challenges and resolve operational needs.– Participate in business performance reviews and customer Service Quality Meetings.– Develop and implement strategies to improve business performance through flawless operational execution.– Manage implementation of field incident management process, including reporting, Root Cause Analysis (RCA), corrective action planning, lessons learned implementation, and customer communication plans.– Partner with Service Delivery Managers to develop staffing and development plans, oversee implementation of competency management system, and ensure optimal field employee utilization.– Develop appropriate leading and lagging performance indicators and monitor and report performance trends to executive leadership. Show less – Led global applications, technical support, and reliability engineering for Completions & Well Intervention (CWI) product lines.– Managed technical support portal implementation across all CWI product lines and monitored performance metrics related to request types, volume, and response time.– Managed technical documentation portfolio, inclusive of standard operating procedures, job planning workbooks, and remote operations procedures.– Owner of CWI reliability process/procedures.– Provided support to key account managers with respect to key account operating performance.– Facilitated incident investigations and corrective action planning across all regions and product lines.– Led high profile investigations and interfaced with customers as required.– Partnered with regional technical leaders on regional analysis, process implementation, and improvement needs.– Developed and implemented global strategies to improve business performance with flawless operational execution.– Developed appropriate leading and lagging performance indicators, monitored and reported performance trends, and managed CWI performance reporting dashboards .– Reported operating performance to executive leadership on a regular basis.– Focused on employee development, operational efficiency, and sustainability. Show less – Managed the technology portfolio across 4 major sub-product lines, including, cutting & milling, downhole isolation, and digital insight technologies that generated +$500M revenue annually, inclusive of new product development and sustaining engineering.– Responsible for developing annual technology budget and accountable to executing new product development and product support activities within budget, + $10M.– Developed technology roadmap and strategic portfolio development plans.– Implemented first cross-product line engineering resource model, enabling collaborative product engineering across Well Intervention, Drill Bits, and Drilling Systems product lines.– Established global model for Well Intervention engineering to enable real-time regional support in best cost environment.– Developed and implemented risk mitigation based product development methodology within Completions and Well Intervention product lines focused on increasing cycle time, product reliability, and market acceptance rate.– Redesigned and implemented CWI product development and commercialization processes focused on reducing cycle time and accelerating market penetration of new technology.– Improved new product reliability to 0% NPT for new products within first year of commercialization. Show less – Led unconventional completions business for North America region, including region product line, design engineering, applications engineering, field engineering, and supply chain functions.– Established engineering structure that connected region and global product line engineering teams to enable rapid technology iteration in highly competitive and dynamic market.– Supported three product families across five geomarkets that generated $350M revenue annually.– Managed $175M inventory with 5 turn average in hub of regional “hub & spoke” supply chain– Achieved $100M+ inventory reduction through focused management of inventory forecasting, demand planning, reconfiguration, and distribution of high volume commodity products– Managed engineering competency and training progression for 100+ field engineers Show less Engineering Manager for new product development of downhole completion tools, specializing in sand control and lower completions equipment. Responsibilities include managing engineering teams responsible for new product development of a variety of downhole completion tools. Additional responsibilities include project management of multimillion dollar development projects with responsibilities including, detailed task and resource planning, schedule and budget tracking, planning and completion of product development process deliverables, engaging and facilitating stakeholder deliverables, including supply chain and reliability engineering, and conducting project reviews for technology, product line, and supply chain process owners. Show less Lead engineer for the development of a next generation sand control tool system platform, including research, design, and development activities. Responsibilities included 2D and 3D CAD, stress analysis and calculation packages, manufacturing support, and tool assembly and testing. Additionally, performed qualitative and quantitative based erosion prediction analysis for frac-pack applications, developed a scale model erosion testing method for sand control tools and modified the erosion model prediction developed for flow control tools to be more accurate for sand control tools, and implemented CFD analysis and erosion modeling relevant to sand control applications using modeling techniques developed for flow control applications. Show less

  • Region Service Delivery Technical Manager, Completions and Well Intervention, MENATI

    Dec 2022 - now

  • Global Service Deivery Engineering Leader, Completions and Well Intervention

    Mar 2020 - Dec 2022

  • Director of Technology, Wellbore Intervention

    Jun 2016 - Mar 2020

  • Director, Applications Engineering, Sales and Operations Support

    Dec 2014 - Jun 2016

  • Sr. Engineering Manager

    Jun 2009 - Dec 2014

  • Mechanical Design Engineer

    Jun 2004 - Jun 2009