Madison Purnell

Madison Purnell

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location of Madison PurnellGreater Buenos Aires

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  • Timeline

  • About me

    Senior Program Manager at Puentes Abroad

  • Education

    • Trabuco Hills High School

      2009 - 2013

      Activities and Societies: Varsity Softball, Varsity Tennis, Party for the Planet, UNICEF, USTA Team Tennis, Travel Softball, Spanish Club, California Scholastic Federation, Girl Scouts

    • University of California, Los Angeles

      2013 - 2017
      Bachelor of Science (B.S.) Atmospheric, Oceanic, and Environmental Science

      Activities and Societies: Campus Tour Guide, Campus Events Commission, Global Brigades, Kappa Alpha Theta, UCLA Geography Association, Spanish Language Circle, Alpha Lambda Delta and Phi Eta Sigma National Honor Society Minor in GeographyGraduated Cum Laude

    • Universidad de Belgrano

      2015 - 2015
      Study Abroad Spanish

      I studied abroad at the Universidad de Belgrano in Buenos Aires, Argentina during the fall of 2015. I completed two levels of Spanish in the Intensive Spanish Program, equating to 1 year and 1 quarter of college level Spanish.

  • Experience

    • Campus Events Commission

      Jan 2014 - Jun 2017

      • Second in command of one of Undergraduate Students Association Council's largest commissions on the UCLA campus• Communicated with the 1000+ clubs on campus to plan the Enormous Activities Fair, an event that takes place during the first week of the school year that allows students to learn more about organizations on campus• Oversaw four programming staffs, four marketing staffs, and a $200,000 budget to ensure our 28,000 undergraduate students had access to premier film screenings, celebrity speakers, concerts, and festival programming • Fostered inter-staff relations by planning and executing activities for new hires, staff retreats, and bonding events for approximately 100 staff members• Worked with UCLA administration to ensure our 65+ programming events ran smoothly and in accordance to guidelines Show less

      • Assistant Commissioner

        May 2016 - Jun 2017
      • Director of Public Relations Staff

        Apr 2016 - Jun 2016
      • Public Relations Staff

        Jan 2014 - Jun 2016
    • Santa Monica Pier Aquarium

      Oct 2014 - Mar 2015
      Aquarium Programs Intern

      • Helped plan the Aquarium's largest events including Heal the Bay's 25th Anniversary, Whale of a Weekend, and the annual Halloween parade • Developed and implemented projects, such as a punch card system, to bring in more visitors• Assisted with birthday parties• Interacted with and educated visitors of all ages• Assisted with the daily operations of the public programs department• Developed and mentored volunteers

    • University of California, Los Angeles

      Jan 2015 - Jun 2017
      Campus Tour Guide

      • Provided walking tours of the UCLA campus to prospective students, high school and community college groups, and the general public• Worked in the office answering the telephone, taking reservations, and responding to emails

    • Sustainable World Coalition

      Apr 2015 - Jun 2015
      Engagement Circles Program Intern

      • Participated in a mock Engagement Circle to test out the logistics of the program• Read and evaluated the Sustainable World Sourcebook for feedback• Developed ideas and marketing strategies to improve the Sourcebook for a broader audience

    • International Studies Abroad (ISA)

      Feb 2016 - Jun 2017
      Global Ambassador

      • Served as an on campus representative for the largest study abroad provider in the nation• Assisted with study abroad fairs, met with potential study abroad applicants, and educated and inspired students to study abroad

    • U.S. Green Chamber of Commerce

      Feb 2016 - Jul 2017
      Global Research Analyst

      • Engaged in extensive research to find leading Hispanic Americans in the sustainability realm • Conducted high-level interviews with sustainability leaders • Played a crucial role on the International Spanish Advisory Committee researching the business sustainability climate in Hispanic communities and finding potential partner organizations in Latin America• Produced educational material for the "Sustainability Certification for the Business Professional" program

    • Heart for Change - Colombia Volunteer Program

      Jul 2017 - Nov 2017
      English Teaching Fellow

      • Collaborated with two Colombian teachers to provide engaging language and culture classes at a low-resource public high school.• Regularly met with government representatives to track the program’s progress and discuss strategies for improvement

    • MURAL

      Jun 2018 - Jan 2022

      - Managed a team of 10 Customer Support Representatives across multiple time zones, cultures, and languages- Scaled up a team of Customer Support Representatives from 2 to 45 teammates- Recruited and onboarded new Customer Support Representatives and Tech Specialists- Set challenging customer satisfaction goals and worked with the team to provide white-glove service - Managed and responded to customer escalations- Identified and worked to remove blockers that the team was facing Show less

      • Customer Support Manager

        Jul 2020 - Jan 2022
      • Customer Support Lead

        Jun 2018 - Jul 2020
    • Puentes Abroad

      Jan 2022 - now

      - Match college students' interests and abilities with local Argentine and Uruguayan internship sites - Develop and maintain strong relationships with local Argentine and Uruguayan companies and universities- Mentor and coach students to help them improve their problem-solving and communication skills in the workplace - Conceptualize, plan, and supervise local professional, cultural, and social events in Buenos Aires - Manage and support the on-site team to proactively solve issues surrounding internships, academics, health, safety, housing, life in Buenos Aires, culture, language, and more. Show less - Assist in matching college students' interests and abilities with local Argentine and Uruguayan internship sites - Develop and maintain strong relationships with local Argentine and Uruguayan companies, universities, and housing hosts- Mentor and coach students to help them improve their problem-solving and communication skills in the workplace - Conceptualize, plan, and supervise local professional, cultural, and social events in Buenos Aires - Proactively solve issues surrounding internships, academics, health, safety, housing, life in Buenos Aires, culture, language, and more. Show less

      • Senior Program Manager

        Feb 2024 - now
      • Program Manager

        Jan 2023 - Feb 2024
      • Program Coordinator

        Jan 2022 - Jan 2023
  • Licenses & Certifications

  • Volunteer Experience

    • Girl Scout

      Issued by Girl Scouts of the USA on Sept 2000
      Girl Scouts of the USAAssociated with Madison Purnell
    • Volunteer

      Issued by Global Brigades, Inc. on Feb 2016
      Global Brigades, Inc.Associated with Madison Purnell