Madison Purnell

Experience

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  Campus Events Commission

  Jan 2014 - Jun 2017

  • Second in command of one of Undergraduate Students Association Council's largest commissions on the UCLA campus• Communicated with the 1000+ clubs on campus to plan the Enormous Activities Fair, an event that takes place during the first week of the school year that allows students to learn more about organizations on campus• Oversaw four programming staffs, four marketing staffs, and a $200,000 budget to ensure our 28,000 undergraduate students had access to premier film screenings, celebrity speakers, concerts, and festival programming • Fostered inter-staff relations by planning and executing activities for new hires, staff retreats, and bonding events for approximately 100 staff members• Worked with UCLA administration to ensure our 65+ programming events ran smoothly and in accordance to guidelines Show less

  • Assistant Commissioner

    May 2016 - Jun 2017

  • Director of Public Relations Staff

    Apr 2016 - Jun 2016

  • Public Relations Staff

    Jan 2014 - Jun 2016
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  Santa Monica Pier Aquarium

  Oct 2014 - Mar 2015

  Aquarium Programs Intern

  • Helped plan the Aquarium's largest events including Heal the Bay's 25th Anniversary, Whale of a Weekend, and the annual Halloween parade • Developed and implemented projects, such as a punch card system, to bring in more visitors• Assisted with birthday parties• Interacted with and educated visitors of all ages• Assisted with the daily operations of the public programs department• Developed and mentored volunteers

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  University of California, Los Angeles

  Jan 2015 - Jun 2017

  Campus Tour Guide

  • Provided walking tours of the UCLA campus to prospective students, high school and community college groups, and the general public• Worked in the office answering the telephone, taking reservations, and responding to emails

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  Sustainable World Coalition

  Apr 2015 - Jun 2015

  Engagement Circles Program Intern

  • Participated in a mock Engagement Circle to test out the logistics of the program• Read and evaluated the Sustainable World Sourcebook for feedback• Developed ideas and marketing strategies to improve the Sourcebook for a broader audience

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  International Studies Abroad (ISA)

  Feb 2016 - Jun 2017

  Global Ambassador

  • Served as an on campus representative for the largest study abroad provider in the nation• Assisted with study abroad fairs, met with potential study abroad applicants, and educated and inspired students to study abroad

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  U.S. Green Chamber of Commerce

  Feb 2016 - Jul 2017

  Global Research Analyst

  • Engaged in extensive research to find leading Hispanic Americans in the sustainability realm • Conducted high-level interviews with sustainability leaders • Played a crucial role on the International Spanish Advisory Committee researching the business sustainability climate in Hispanic communities and finding potential partner organizations in Latin America• Produced educational material for the "Sustainability Certification for the Business Professional" program

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  Heart for Change - Colombia Volunteer Program

  Jul 2017 - Nov 2017

  English Teaching Fellow

  • Collaborated with two Colombian teachers to provide engaging language and culture classes at a low-resource public high school.• Regularly met with government representatives to track the program’s progress and discuss strategies for improvement

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  MURAL

  Jun 2018 - Jan 2022

  - Managed a team of 10 Customer Support Representatives across multiple time zones, cultures, and languages- Scaled up a team of Customer Support Representatives from 2 to 45 teammates- Recruited and onboarded new Customer Support Representatives and Tech Specialists- Set challenging customer satisfaction goals and worked with the team to provide white-glove service - Managed and responded to customer escalations- Identified and worked to remove blockers that the team was facing Show less

  • Customer Support Manager

    Jul 2020 - Jan 2022

  • Customer Support Lead

    Jun 2018 - Jul 2020
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  Puentes Abroad

  Jan 2022 - now

  - Match college students' interests and abilities with local Argentine and Uruguayan internship sites - Develop and maintain strong relationships with local Argentine and Uruguayan companies and universities- Mentor and coach students to help them improve their problem-solving and communication skills in the workplace - Conceptualize, plan, and supervise local professional, cultural, and social events in Buenos Aires - Manage and support the on-site team to proactively solve issues surrounding internships, academics, health, safety, housing, life in Buenos Aires, culture, language, and more. Show less - Assist in matching college students' interests and abilities with local Argentine and Uruguayan internship sites - Develop and maintain strong relationships with local Argentine and Uruguayan companies, universities, and housing hosts- Mentor and coach students to help them improve their problem-solving and communication skills in the workplace - Conceptualize, plan, and supervise local professional, cultural, and social events in Buenos Aires - Proactively solve issues surrounding internships, academics, health, safety, housing, life in Buenos Aires, culture, language, and more. Show less

  • Senior Program Manager

    Feb 2024 - now

  • Program Manager

    Jan 2023 - Feb 2024

  • Program Coordinator

    Jan 2022 - Jan 2023