Samuel Del Rio

Samuel Del Rio

Team Lead

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location of Samuel Del RioTampa, Florida, United States

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  • Timeline

  • About me

    Manager Internal Training at ConnectWise

  • Education

    • ITT Tech

      -
      Associates Networking 3.75
  • Experience

    • GoSolutions, Inc.

      Feb 2004 - Jun 2006
      Team Lead

      Manage team in a call center environment, responsible for new hire training, monthly one on one's to ensure call quality, capture and report monthly call metrics to upper management.

    • ConnectWise

      Jun 2006 - now

      Technical Trainer for Partner Support Assist ConnectWise Automate partners with a variety of support issues, specializing in PSA integrations such as ConnectWise Manage, Autotask, and Service Center. Assist emergency response team as needed with issues related to server and IIS issues. General knowledge of Patch management, Onboarding, Monitors, and Control Center.

      • Manager Internal Training

        Feb 2022 - now
      • Partner Support Trainer

        Jun 2017 - now
      • Technical Support Analyst

        Aug 2016 - now
      • Senior Technical Support Engineer

        Jun 2006 - now
      • Technical Internal Trainer

        Jun 2018 - Feb 2022
      • Lead Installation Engineer

        Jun 2006 - Aug 2016
  • Licenses & Certifications

  • Volunteer Experience

    • Children's Ministry Pastor

      Issued by Kidz Kingdom Ministries on Jan 2012
      Kidz Kingdom MinistriesAssociated with Samuel Del Rio