Samuel Del Rio

Experience

• 

  GoSolutions, Inc.

  Feb 2004 - Jun 2006

  Team Lead

  Manage team in a call center environment, responsible for new hire training, monthly one on one's to ensure call quality, capture and report monthly call metrics to upper management.

• 

  ConnectWise

  Jun 2006 - now

  Technical Trainer for Partner Support Assist ConnectWise Automate partners with a variety of support issues, specializing in PSA integrations such as ConnectWise Manage, Autotask, and Service Center. Assist emergency response team as needed with issues related to server and IIS issues. General knowledge of Patch management, Onboarding, Monitors, and Control Center.

  • Manager Internal Training

    Feb 2022 - now

  • Partner Support Trainer

    Jun 2017 - now

  • Technical Support Analyst

    Aug 2016 - now

  • Senior Technical Support Engineer

    Jun 2006 - now

  • Technical Internal Trainer

    Jun 2018 - Feb 2022

  • Lead Installation Engineer

    Jun 2006 - Aug 2016