PHILIP OMATIGA SARKI DCP

Experience

• 

  NeuConcept Development Service

  Jan 2017 - Apr 2017

  Program Officer

  coordinating sales of products and services| Onboarding new clients| design and implementing strategies for business growth.

• 

  Access Bank Plc

  Feb 2019 - now

  * Handles customers'request professionally.* Carefully sort, indent and arrange ATM fit notes.* Professionally cross-sell bank's products and services.* Team lead for cash operations.* Ensures early balancing of 6 tellers. * Ensures strict compliance to the bank’s policies.* professionally executes deposits and withdrawal requests. * Assign tickets to other tellers for adequate callover, ensuring zero tolerance to fraud. * Promoting and marketing the bank’s products and services.* FLA officer for remittance transactions; WesterUnion, MoneyGram, etc.* Proofing of branch general ledgers and reconciliation of branch Automated Teller Machines (ATM) as assigned with little or no supervision.* Meticulous recording and filing of the branch’s assets.* Daily call over of branch transactions.* Follow up with vendors to ensure branch deliverables are met and supplied in good time.* Ensures 5 ATM terminals are adequately replenished and are constantly dispensing, resolving any downtime promptly. Show less • Ensures 100% professional and satisfactory customer request execution.• Reviews account opening packages and ensures they conform with the bank’s policies. • Conducts refresher trainings on bank products and services. • Ensures due diligence on high-risk customers.• Opening of accounts and regularization as required.• Ensures strict compliance to the bank’s policies.• Maintaining minimum budget level and ensuring adequate distribution of branch budgets.• Promptly analyze, provide solutions and/or resolves customers problems. • Maintain zero tolerance to fraud and fraud related activities.• Promoting and marketing the bank’s products and services.• Prepares training module for internal staff on money laundering, compliance, EDD etc.• Regional warehouse storekeeper• Follow up with vendors to ensure branch deliverables are met and supplied in good time.• Strict adherence and implementation of the bank’s policy.• Often act in the capacity of a team lead to Ensure satisfactory branch audit rating in collaboration with other team members etc. Show less

  • Head Teller

    Apr 2017 - now

  • Customer Service Representative

    Feb 2019 - Oct 2020