Elodie McCrory

Elodie McCrory

Customer Service

Followers of Elodie McCrory325 followers
location of Elodie McCroryTiffauges, Pays de la Loire, France

Connect with Elodie McCrory to Send Message

Connect

Connect with Elodie McCrory to Send Message

Connect
  • Timeline

  • About me

    English to French marketing translator in tourism

  • Education

    • Edvenn

      2021 - 2021
      Master's degree Language Interpretation and Translation

      Technical translation from English to French: documentation, terminology, translation techniques, revision

    • Groupe Sup de Co La Rochelle

      2001 - 2005
      Bachelor of International Business Purchasing and Logistics
    • Fachhochschule Regensburg

      2002 - 2004
      Double diploma French/German European Business
    • Edvenn

      2020 - 2020
      Développer son activité de traduction
  • Experience

    • Supporter España - Helpdesk SLU

      Aug 2005 - Mar 2006
      Customer Service

      - Technical support for a cable TV operator (UPC) and invoice helpline. - Administration of the Swiss market (in German and French) for Alphatrad, a network of professional translators in Europe.

    • Accenture

      May 2006 - Jun 2010

      *on site for Microsoft EMEA Operational Center*- SOX control audit, independent Quality audit review and reporting- Coaching, feedback and Knowledge management- Process document review management and Process improvement *on site for Microsoft EMEA Operational Center*- mentored new hires, coached team members, point of contact for complex queries, managed escalations from Microsoft and partners, translated the email templates from English to French- validation, entry and audit of Enterprise agreements as a backup of the EA team - “Enterprise & Friends”, winner of the award for Best Demonstration of Teamwork - organised and delivered awareness sessions to improve customer satisfaction *on site for Microsoft EMEA Operational Center*- analysis, investigation and resolution of queries via email and phone in English, French, Spanish and German- built relationships with partners and Microsoft, frequent contacts with other teams

      • Quality and Process Analyst

        Jul 2008 - Jun 2010
      • Coach (Senior Licensing Representative)

        Jul 2007 - Jun 2008
      • Licensing Representative

        May 2006 - Jun 2007
    • City Wonders LTD (formerly Dark Rome Ltd.)

      Feb 2011 - Sept 2016

      Forecasting, buying and tracking the tickets for all venues in Rome, Florence, Venice, Milan, Paris and London. Recruiting, training and managing a team of 4 assistants. Providing support to customers and on-site colleagues, finding satisfactory solutions to day-to-day operational issues. Translation of one of the websites into French.

      • Purchasing Manager

        Jun 2011 - Sept 2016
      • Customer Care & Operations

        Feb 2011 - Jun 2011
    • Cotecna Inspection

      Dec 2016 - Mar 2017
      Price Analyst

      Providing Custom Classification and Price Verification for governmental contracts, ensuring that declared imports are correctly valued

    • Domaine Henri Poiron et Fils

      Apr 2017 - Aug 2017
      Administrative Assistant

      Export Sales Administration, preparing all international documentation, organising transport, handling customer service, promoting wine tourism, translation of the website from French to English

    • DB Schenker

      Aug 2017 - Oct 2019
      Corporate Travel Buyer

      Planning and managing business travel accommodations and itineraries for employees and executives, managing relationships with travel agencies and vendors, organising seminars

    • Elodie McCrory Translations

      Sept 2020 - now
      Freelance Translator

      Translation and revision of various materials: marketing presentations for a tourism media agency, promotional offers for hotels, tour descriptions on websites, user manuals for ecological products, corporate communication for events on sustainable development, localisation of HR management tools…

  • Licenses & Certifications

    • Certified Translator

      Edvenn
      Dec 2021
  • Volunteer Experience

    • Shop Volunteer

      Issued by Oxfam Ireland on Sept 2010
      Oxfam IrelandAssociated with Elodie McCrory