Elodie McCrory

Experience

• 

  Supporter España - Helpdesk SLU

  Aug 2005 - Mar 2006

  Customer Service

  - Technical support for a cable TV operator (UPC) and invoice helpline. - Administration of the Swiss market (in German and French) for Alphatrad, a network of professional translators in Europe.

• 

  Accenture

  May 2006 - Jun 2010

  *on site for Microsoft EMEA Operational Center*- SOX control audit, independent Quality audit review and reporting- Coaching, feedback and Knowledge management- Process document review management and Process improvement *on site for Microsoft EMEA Operational Center*- mentored new hires, coached team members, point of contact for complex queries, managed escalations from Microsoft and partners, translated the email templates from English to French- validation, entry and audit of Enterprise agreements as a backup of the EA team - “Enterprise & Friends”, winner of the award for Best Demonstration of Teamwork - organised and delivered awareness sessions to improve customer satisfaction *on site for Microsoft EMEA Operational Center*- analysis, investigation and resolution of queries via email and phone in English, French, Spanish and German- built relationships with partners and Microsoft, frequent contacts with other teams

  • Quality and Process Analyst

    Jul 2008 - Jun 2010

  • Coach (Senior Licensing Representative)

    Jul 2007 - Jun 2008

  • Licensing Representative

    May 2006 - Jun 2007
• 

  City Wonders LTD (formerly Dark Rome Ltd.)

  Feb 2011 - Sept 2016

  Forecasting, buying and tracking the tickets for all venues in Rome, Florence, Venice, Milan, Paris and London. Recruiting, training and managing a team of 4 assistants. Providing support to customers and on-site colleagues, finding satisfactory solutions to day-to-day operational issues. Translation of one of the websites into French.

  • Purchasing Manager

    Jun 2011 - Sept 2016

  • Customer Care & Operations

    Feb 2011 - Jun 2011
• 

  Cotecna Inspection

  Dec 2016 - Mar 2017

  Price Analyst

  Providing Custom Classification and Price Verification for governmental contracts, ensuring that declared imports are correctly valued

• 

  Domaine Henri Poiron et Fils

  Apr 2017 - Aug 2017

  Administrative Assistant

  Export Sales Administration, preparing all international documentation, organising transport, handling customer service, promoting wine tourism, translation of the website from French to English

• 

  DB Schenker

  Aug 2017 - Oct 2019

  Corporate Travel Buyer

  Planning and managing business travel accommodations and itineraries for employees and executives, managing relationships with travel agencies and vendors, organising seminars

• 

  Elodie McCrory Translations

  Sept 2020 - now

  Freelance Translator

  Translation and revision of various materials: marketing presentations for a tourism media agency, promotional offers for hotels, tour descriptions on websites, user manuals for ecological products, corporate communication for events on sustainable development, localisation of HR management tools…